This page provides solutions to some frequently asked questions that are commonly submitted by students to the IT Online ServiceDesk system.
Course Access Right
If your instructors have applied for Blackboard courses for your registered subjects, you should be able to see the courses in Blackboard. Courses are usually ready before the first day of the semester. If you sign up a new subject during the add/drop period, the subject will be updated on Blackboard in 24 hours. If you cannot view the course after 24 hours, please make a request through IT Online ServiceDesk with your subject code and eStudent registered status enclosed. If you drop a subject, it will be updated on Blackboard on the following Friday after the completion of the add/drop period.
There is no location restriction of LEARN@PolyU. But, some special Internet Service Providers (ISPs) may limit internet access to their users. If you cannot access LEARN@PolyU, please contact your network administrator for help.
Course Content
Your instructor may not enable the course content for you or your group yet. If some of your classmates can view the content while you cannot, perhaps your instructor is assigning different content for different students/groups. Please contact your instructor for more information.
Please contact course instructor or teaching assistant (TA) to reset the release date of the notes.
Course Management
To manage the courses, please follow these steps:
1. Navigate to the "gear" icon (“Manage My Courses Module Settings”) on the top right corner of the course list
2. Click on the “gear” icon and a page called Personalize: My Courses will be directed
3. Users can group the courses by term or select the attributes to be displayed for each course
Please check your junk mail folder in case emails from Blackboard would be categorized into junk mail. If you still cannot find the email, please contact your instructor immediately.
Email and mobile notifications are turned off by default. Users can turn on the notification by following these steps:
1. Navigate to your name tab and click on the button Open Global Navigation Menu
2. Select Settings then Edit Notification Settings
3. Select Edit individual Course Settings or Bulk Edit Notification Settings accordingly
4. Users can “turn on” or “turn off” the notification via dashboard, email and mobile
Test / Survey
Please contact your instructor or teaching assistant (TA) immediately. They will help you reset your test/survey.
The LMS / Blackboard support team is not authorized to reset the test option. If you encounter any technical problem and couldn’t access the test, please contact the course instructor/TA immediately. They will help to reset the test and enable test/survey re-attempt.
Turnitin
To submit Turnitin assignment, please follow these steps:
1. Navigate to the Assignment page and find target assignment with Turnitin logo
2. Click View/Complete below the title of Turnitin assignment
3. Click Submit button
4. Choose a file you want to upload to Turnitin
5. Click Upload button
6. Click Confirm button
Click here for more details on Turnitin website.
1. Navigate to the Assignment page and find target assignment with Turnitin logo
2. Click View/Complete below the title of Turnitin assignment
3. Click Submit button
4. Choose a file you want to upload to Turnitin
5. Click Upload button
6. Click Confirm button
Click here for more details on Turnitin website.
After your assignment is submitted, your first Originality Report will be generated within 15 minutes. The generation time of originality report may vary, which due to the file size and system intensive processing during certain periods of the academic year.
You can find the Similarity Index in the Similarity column, after re-entering the Turnitin Assignment via View/Complete button. You could click the percentage to view detail in a popup window called Turnitin Document Viewer.
You can find the Similarity Index in the Similarity column, after re-entering the Turnitin Assignment via View/Complete button. You could click the percentage to view detail in a popup window called Turnitin Document Viewer.
Note: If you cannot view similarity percentage under the Similarity column, the Originality Report may be set unavailable to student users by the course instructor. If you would like to view or receive a copy of the Originality Report, please contact your course instructor.
Note: If you overwrite/resubmit a paper, it may take more than 24h to generate a new Originality Report. This kind of delay is to avoid wrong content matching/checking with previous submission. You could click the ‘printer’ icon to download the report.
Click here for more details on Turnitin website.
Your first Originality Report will be generated within 15 minutes after the first submission. Please note that if you overwrite/resubmit a paper, it may take more than 24 hours to generate a new Originality Report.
Assignment
Please note that you can only resubmit the assignment only if your teacher allows you to.
The submitted assignment cannot be edited, but you can re-submit it by the following steps:
1. Navigate to the target assignment
2. Download your assignment for modification if necessary
3. Click Start New button to re-submit your assignment.
4. If you cannot view the button, please contact your instructor/teaching assistant (TA) to clear your attempt in Grade Centre for re-submission
The submitted assignment cannot be edited, but you can re-submit it by the following steps:
1. Navigate to the target assignment
2. Download your assignment for modification if necessary
3. Click Start New button to re-submit your assignment.
4. If you cannot view the button, please contact your instructor/teaching assistant (TA) to clear your attempt in Grade Centre for re-submission
Users are advised to view the User Guide here.
To extract your uploaded assignment, please follow these steps:
1. Navigate to My Grades on the left panel
2. Find the target assignment you’ve uploaded and click on it
3. Click the ‘download’ button under the Submission column
Note: Students cannot delete submitted assignment. All assignment will be saved in PolyU and backup on Blackboard Cloud.
Bb performance
Please check whether you could login e-student and IdPortal. If you cannot login, please reset your password at https://idportal.polyu.edu.hk/ForgotNetPassword/. Should you have any further problems, please feel free to contact us via IT Online ServiceDesk.
Bb Mobile
To access Blackboard via mobile device, please follow these steps:
1. Download the Blackboard Mobile Learn Application from App Store/Play Store.
2. To login:
1) Search your institution The Hong Kong Polytechnic University
2) *Login with your NetID and Password
*Click Guest Login if you are using guest account.
Users are advised to view the User Guide here.
1. Download the Blackboard Mobile Learn Application from App Store/Play Store.
2. To login:
1) Search your institution The Hong Kong Polytechnic University
2) *Login with your NetID and Password
*Click Guest Login if you are using guest account.
Users are advised to view the User Guide here.
Others
You can update your personal information by following these steps:
1. Navigate to the top right corner of the page, click the 
button beside your name
button beside your name2. Click Settings button under the drop down menu
3. Click Personal Information button to update your information accordingly
Note: Please make a request through IT Online ServiceDesk if you would like to change your Chinese name or English name.
To check grades on Blackboard, please follow these steps:
1. Login LEARN@PolyU as student
2. Access the Blackboard course in which the grade has been assigned
3. Click on My Grades, click on Tools under course menu and find My Grades
4. If you cannot find My Grades, click on Tools under course menu and find My Grades
If you still cannot view your grade, please check with your instruction ASAP.
Users are advised to view the User Guide here.
1. Login LEARN@PolyU as student
2. Access the Blackboard course in which the grade has been assigned
3. Click on My Grades, click on Tools under course menu and find My Grades
4. If you cannot find My Grades, click on Tools under course menu and find My Grades
If you still cannot view your grade, please check with your instruction ASAP.
Users are advised to view the User Guide here.
