FAQ

 FAQ for  "Add Meaning to Your Graduation" campaign

1. What is the purpose of the donation campaign? 

   Thank you for giving back to PolyU. The net proceeds of the donation will be used to support the development of the University and students.  

    

2. Can I donate by cash?
   

   No. We only accept online payment by credit card.
   
   

3. When can I collect the certificate holder?
   

   The collection period is: Date: 9 – 21 November 2020
   
   Time: Mondays to Saturdays: 1:00p.m. – 6:00p.m.(Sundays and Public Holidays: Closed)

    

4. When will I receive the certificate holder if I select “delivery by courier”?
   

   The certificate holder will be delivered by courier starting from November or 4-6 weeks after you have submitted the donation.  

    

5. If I am not able to collect the certificate holder in person during the collection period, can I change to “by courier” option? 
   

   Yes. You may send a request by email to alumni@polyu.edu.hk. Please attach the confirmation email, and specify the recipient name, delivery address and tel. no.
   
   Please note the net weight of each certificate holder (including packing) is around 2kg and the shipping fee will be borne and settled by the recipient. 

    
6. I have selected “by courier” option when I submitted the form but now I would like to collect the certificate holder “in person”. What can I do? 
   

   Please send a request, together with the confirmation email, to alumni@polyu.edu.hk. We will inform you the collection arrangement via email.

    

7. May I send someone to collect the certificate holder for me?
   

   The certificate holder must be collected by the donor.  If you are unable to collect it in person, we can arrange delivery “by courier”. 
   
   You may send a request by email to alumni@polyu.edu.hk. Please attach the confirmation email, and specify the recipient name, delivery address and tel. no.
   
   *Please be reminded that if the delivery location is China, office address is required. 
   
   Please note the net weight of each certificate holder (incl. packing) is around 2kg and the shipping fee will be borne and settled by the recipient.

    
   

8. When will I receive the donation receipt?
   

   The donation receipts will be sent to the donors by post starting from December 2020.  
   
   

9. Is it possible to deliver the certificate holder to an EF locker?
   

   Please check with SF Express directly. 
   

    

10. What is the size of the certificate holder?
    

    The size of certificate holder is 440H x 317W (mm/folded). It will be packed inside cartoon box, with size: 450L x 335W x 15H (mm),  if deliver by courier.