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Prof. Eric Friginal

Prof. Eric Friginal

Head and Professor

Biography

Before joining PolyU as Professor and Head of the Department of English and Communication (May 2022), Eric Friginal was Professor of Applied Linguistics at the Department of Applied Linguistics and ESL and Director of International Programs at the College of Arts and Sciences, Georgia State University (GSU), USA. He specializes in applied corpus linguistics, quantitative research, language policy and planning, technology and language teaching, sociolinguistics, cross-cultural communication, discipline-specific writing, and the analysis of spoken professional discourse in the workplace. His recent publications include The Routledge Handbook of Corpus Approaches to Discourse Analysis (2020), co-edited with Jack Hardy; Advances in Corpus-based Research on Academic Writing: Effects of Discipline, Register, and Writer Expertise, co-edited with Ute Römer and Viviana Cortes (John Benjamins, 2020); English in Global Aviation: Context, Research, and Pedagogy, with Elizabeth Mathews and Jennifer Roberts (Bloomsbury, 2019); and Corpus Linguistics for English Teachers: New Tools, Online Resources, and Classroom Activities (Routledge, 2018). He is the founding co-editor-in-chief of Applied Corpus Linguistics (ACORP) Journal (with Paul Thompson) published by Elsevier.

Research Overview

I have been exploring real-world recorded and transcribed texts (i.e., corpora) from domains such as outsourced customer service call centers, healthcare, tourism and hospitality, global aviation, international maritime industry, and talk in multi-cultural and multimodal workplaces. My theoretical and analytical framework emphasizes the identification of discursive practices across socio-cultural structures and task dimensions of talk in these domains, focusing especially upon speakers' understanding of role-relationships, discoursal goals and objectives, cultural and racial identities, and power dynamics at work. An iterative cycle which combines computational approaches to data extraction and a progression of stages (that also emphasizes qualitative and functional analyses) shows how the structure and meaning of professional cross-talk can be successfully described, interpreted, and explained using patterns and evidence from corpora.

I argue for the important role of applied corpus linguistics as a methodological approach in language and social research in contributing linguistics-based explications of workplace discourse. Applied corpus linguistics is understood to include the use of corpus resources, techniques, and tools in order to, for example, examine patterning in public discourses so as to obtain novel understandings of how language is used and construed in specific contexts (Thompson & Friginal, 2020).

Education and Academic Qualifications

  • PhD in Applied Linguistics – Northern Arizona University (Supervisors: Douglas Biber and Randi Reppen)
  • MA in Teaching English as a Second Language – Northern Arizona University (under Fulbright Scholarship)

Academic and Professional Experience

  • Professor and Head (2022-), The Hong Kong Polytechnic University
  • Professor (2018-2021), Georgia State University, Atlanta, GA, USA
  • Director of International Programs (2015 to 2021), Georgia State University, College of Arts and Sciences, Atlanta, GA, USA
  • Associate Professor (2014-2018), Georgia State University, Atlanta, GA, USA
  • Assistant Professor (2008-2014), Georgia State University, Atlanta, GA, USA
  • Lecturer (2007-2008), Northern Arizona University, Flagstaff, AZ, USA

Teaching Areas

  • Corpus Linguistics
  • Research Methods in Applied Linguistics
  • Quantitative Research
  • Sociolinguistics
  • Technology and Language Teaching
  • Language Policy and Planning
  • Language in Society
  • (Critical) Discourse Analysis
  • English for Specific Purposes
  • Intercultural Communication
  • Digital Humanities
  • Media and Communication
  • Technical and Professional Writing
  • Writing Across the Disciplines
  • Second Language Writing 

Research Interests

  • Workplace Communication
  • Social Media Discourse
  • English for Global Aviation
  • Language, Discourse, and Policy (micro and macro contexts)
  • Identity Construction, Migration, Diaspora
  • Discourse of Multimodal and Multicultural Workplaces
  • Global Call Centers
  • Maritime Communication

Research Output

  1. Hardy, J., Friginal, E., and Lee, J. (forthcoming). Corpus Linguistics for TESOL. Edinburgh: Edinburgh University Press.
  2. Friginal, E. (forthcoming). Technology and Language Teaching: Critical Innovations in a Changing World. London: Taylor and Francis.
  3. Friginal, E. and Hardy J. (Eds.) (2020). The Routledge Handbook of Corpus Approaches to Discourse Analysis. New York: Routledge.
  4. Roemer, U., Cortes, V., and Friginal, E. (Eds.) (2020). Advances in Corpus-Based Research in Academic Writing: Effects of Discipline, Register, and Writer Expertise. Amsterdam: John Benjamins.
  5. Friginal, E., Mathews, E., and Roberts, J. (2019). English in Global Aviation: Context, Research, and Pedagogy. London: Bloomsbury.
  6. Friginal, E. (2018). Corpus Linguistics for English Teachers: New Tools, Online Resources, and Classroom Activities. New York: Routledge.
  7. Friginal, E. (Ed.) (2017). Studies in Corpus-Based Sociolinguistics. New York: Routledge.
  8. Friginal, E., Lee, J., Polat, B., and Roberson, A. (2017). Exploring Spoken English Learner Language from Corpora: Learner Talk. London: Palgrave McMillan.
  9. Pickering, L., Friginal, E., and Staples, S. (Eds.) (2017). Talking at Work: Corpus-Based Explorations of Workplace Discourse. London: Palgrave McMillan.
  10. Friginal, E. and Hardy, J. (2014). Corpus-Based Sociolinguistics: A Guide for Students. New York: Routledge.
  11. Friginal, E. (2009). The Language of Outsourced Call Centers: A Corpus-Based Study of Cross Cultural Interaction. Amsterdam: John Benjamins Publishing Company.

From 2010 to the present:

  1. Tsunemoto, A., McAndrews. M., Trofimovich, P., and Friginal, E. (2022). Listener Perceptions of Customer Service Agents’ Performance. Journal of Second Language Pronunciation. DOI 10.1075/jslp.21027.tsu
  2. Friginal, E. (2022). I’m sorry my what? Understanding Caller Clarification Sequences in Outsourced Call Center Interactions. Sociolinguistic Studies, 16 (1), 65-85.
  3. McNair, J., Friginal, E., and Camacho, A. (2020). Short-Term EAP in an IEP Setting: Lessons Learned and Future Directions. Frontiers: An International Journal of Study Abroad, 32(3), 182-207. DOI 10.36366/frontiers.v32i3.584
  4. Friginal, E., Dye, P., & Nolen, M. (2020). Corpus-based approaches in language teaching: Outcomes, observations, and teacher perspectives. Boğaziçi University Journal of Education, 8(2), 234-256.
  5. Llosa, L., Garfin, S., Friginal, E., Cushing, S., and Malone, M. (2020). Linguistic dimensions of TOEFL iBT essays compared with successful student disciplinary writing in the university. TESOL Quarterly. doi: 10.1002/tesq.553.
  6. Mostafa, T., Kim, Y., and Friginal, E. (2020). The relationship between L2 development, syntactic complexity in L2 oral performances, and oral proficiency in instructed ESL classroom context. System, 89(1). doi.org/10.1016/j.system.2019.102197
  7. Friginal, E., Dye, P., and Nolen, M. (2019). Corpus linguistics in TESOL: Doing what works. TESOL AL Forum. Available at http://newsmanager.commpartners.com/tesolalis/issues/2019-08-26/2.html
  8. Pickering, L., Di Ferrante, L., Bruce, C., Friginal, E., Pearson, P., and Bouchard, J. (2019). An Introduction to the AAC and Non-AAC Workplace Corpus. International Journal of Corpus Linguistics, 24 (2), 229-244.
  9. Paul, J. and Friginal, E. (2019). The Effects of Symmetric and Asymmetric Social Networks on Second   Language Communication. Computer Assisted Language Learning. DOI: 10.1080/09588221.2018.1527364
  10. Berger, C., Friginal, E., and Roberts, J. (2017). Representations of Immigrants and Refugees in U.S. K-12 School-to-Home Correspondence: An Exploratory Corpus-Assisted Discourse Study. Corpora, 12 (2), 153-179.
  11. Friginal, E. and Mustafa, S. (2016). A Comparison of U.S.-Based and Iraqi English Research Article Abstracts Using Corpora. Journal of English for Academic Purposes, 24 (1), 95-112.          
  12. Hardy, J. and Friginal, E. (2016). Genre Variation in Student Writing: A Multi-Dimensional Analysis. Journal of English for Academic Purposes, 22 (1), 119-131.
  13. Friginal, E. and Polat, B. (2015). Linguistic Dimensions of Learner Speech in English Interviews. Corpus Linguistics Research 1, 53-82.
  14. Weigle, S. and Friginal, E. (2015). Linguistic Dimensions of Native Speaker and Non-Native Speaker Academic Writing in English: A Comparison of Writing Tests and Disciplinary Writing. Journal of English for Academic Purposes, 82 (2), 213-231.
  15. Friginal, E. and Weigle, S. (2014). Exploring Multiple Profiles of L2 Writing Using Multi-Dimensional Analysis. Journal of Second Language Writing, 26 (2), 80-95.
  16. Friginal, E., Walker, M., and Randall, J. (2014). Exploring Mega-Corpora: Google Ngram Viewer and the Corpus of Historical American English. E-JournALL, 1 (1), 123-145.
  17. Friginal, E. and Cullom, M. (2014). Saying ‘No’ in Outsourced Call Center Communications. Asian Englishes Journal, 4, 23-37.
  18. Friginal, E., Li, M. and Weigle, S. (2014). Revisiting Multiple Profiles of Learner Compositions: A Comparison of Highly Rated NS and NNS Essays. Journal of Second Language Writing, 23, 1-16.
  19. Friginal, E. (2013). 25 Years of Biber’s MDA: Introduction to the Special Issue and an Interview with Douglas Biber. Corpora, 8 (2), 137-152.
  20. Friginal, E. (2013). Developing Technical Writing Skills Using Corpora. English for Specific Purposes, 32 (1), 208-220.
  21. Friginal, E., Pearson, P., Di Ferrante, L., Pickering, L., and Bruce, C. (2013). Linguistic Characteristics of AAC Discourse in the Workplace. Discourse Studies, 15 (3), 21-47.
  22. Friginal, E. (2013). Assessment of Oral Performance in Outsourced Call Centers. English for Specific Purposes, 32, 25-35.
  23. Hardy, J. and Friginal, E. (2012). Linguistic Variation among Filipino and American Blogs and Online Opinion Columns. World Englishes, 31 (1), 1-19.
  24. Friginal, E. (2011). Interactional and Cross-Cultural Features of Outsourced Call Center Discourse. International Journal of Communication, 21 (1), 53-76.
  25. Friginal, E. (2010). A Corpus-Based Study of Gender and Age in Blogs. Language Forum, 35 (2), 19-37.
  26. Friginal, E. (2010). Threats to the Sustainability of the Outsourced Call Center Industry in the Philippines: Implications to Language Policy. Language Policy, 5 (1), 341-366.

From 2010 to the present:

  1. Friginal, E. and Roberts, J. (in press). Materials Design and Corpora in the Classroom. Edited by Reka Jablonki and Eniko Csomay. The Routledge Handbook of Corpora and Language Teaching and Learning. New York: Routledge.
  2. Friginal, E. (in press). Revisiting Oral Assessment in Philippine Call Centers. Edited by Ariane Borlongan, English and Language Education in the Philippines: A Festschrift in Honour of Ma Lourdes Bautista. Singapore-Hong Kong: Taylor and Francis.
  3. Friginal, E. and Nam, Y. (2021). Language Assessment in Global Englishes. Edited by Ali Fuad Selvi and Bedrettin Yazan, Language Teacher Education for Global Englishes: A Practical Resource Book (pp.167-188). New York: Taylor and Francis.
  4. Friginal, E. and Taylor, J. (2021). Corpora in the classroom. Edited by H. Mohebbi and C. Coombe, Research Questions in Language Education and Applied Linguistics, (pp.189-195). New York, NY: Springer.
  5. Friginal, E. and Hardy J. (2020). Introduction to the Routledge Handbook of Corpus Approaches to Discourse Analysis. Edited by Eric Friginal and Jack Hardy, The Routledge Handbook of Corpus Approaches to Discourse Analysis.  New York: Routledge.
  6. Friginal, E., Roberts, J., Udell, R., and Schneider, A. (2020). Corpora and the Discourse of Aviation. Edited by Eric Friginal and Jack Hardy, The Routledge Handbook of Corpus Approaches to Discourse Analysis. New York: Routledge.
  7. Friginal, E. and Leymarie, C. (2020). Intercultural Communication. Edited by Dawn Knight and Svenja Adolphs, Routledge Handbook of English Language and Digital Humanities. New York: Routledge.
  8. Roemer, U., Cortes, V., and Friginal, E. (2020). Introduction to Advances in Corpus-Based Research in Academic Writing. Edited by Ute Roemer, Viviana Cortes, and Eric Friginal, Advances in Corpus-Based Research in Academic Writing. Amsterdam: John Benjamins.
  9. Friginal, E. and Udell, R. (2019). Corpora and Corpus Analysis of Business English. Edited by Carol Chapelle, The Encyclopedia of Applied Linguistics. Hoboken, NJ: John Wiley & Sons.
  10. Friginal, E. and Udell, R. (2019). Exploring Business Communication. Edited by Carol Chapelle, The Concise Encyclopedia of Applied Linguistics. Hoboken, NJ: John Wiley & Sons.
  11. Friginal, E. and Hardy, J.A. (2019). Qualitative Interpretations of Factors. Edited by Tony Berber Sardinha and Marcia Veirano Pinto, Conducting Multidimensional Analysis (pp. 134-155). London: Continuum.
  12. Friginal, E., and Bristow, M. (2017). Corpus Approaches to Sociolinguistics: Introduction and Chapter Overviews. Edited by Eric Friginal, Corpus Approaches to Sociolinguistics: New Studies, Methodologies, and Applications. New York: Routledge.
  13. Friginal, E., Titak, A., and Waugh, O. (2017). Linguistic Variation in Facebook and Twitter posts. Edited by Eric Friginal, Corpus Approaches to Sociolinguistics: New Studies, Methodologies, and Applications. New York: Routledge.
  14. Friginal, E. and Biber, D. (2016). Involved and Informational Production Features of Q+A Forum Responses: A Multidimensional Analysis. Edited by Paul Baker and Jesse Egbert, Triangulating Methodological Approaches in Corpus Linguistics Research. London: Continuum.
  15. Skalicky, S., Friginal, E., and Subtirelu, N. (2016). A Corpus-Assisted Investigation of Nonunderstanding in Outsourced Call Center Discourse. Edited by Lucy Pickering, Eric Friginal, and Shelley Staples, Talking at Work: Corpus-Based Explorations of Workplace Discourse, (pp. 127-153). London: Palgrave McMillan.
  16. Friginal, E., Pickering, L., Bruce, C. (2016). Narrative and Informational Dimensions of AAC Discourse in the Workplace. Edited by Lucy Pickering, Eric Friginal, and Shelley Staples, Talking at Work: Corpus-Based Explorations of Workplace Discourse, (pp. 27-56). London: Palgrave McMillan.
  17. Pickering, L., Friginal, E., and Staples, S. (2016). Talking at Work: Introduction to the Volume. Edited by Lucy Pickering, Eric Friginal, and Shelley Staples, Talking at Work: Corpus-Based Explorations of Workplace Discourse. London: Palgrave McMillan.
  18. Friginal, E. (2015). Telephone Interactions: A Multidimensional Comparison. Edited by Vivana Cortes and Eniko Csomay, Corpus-Based Research in Applied Linguistics: A Tribute to Douglas Biber, (pp. 26-47). Amsterdam: John Benjamins Publishing Company.
  19. Friginal, E. and Hardy, J. (2014). Conducting Biber’s Multi-Dimensional Analysis Using SPSS. Edited by Tony Berber Sardinha and Marcia Chulio, Multi-Dimensional Analysis, 25 Years On, (pp. 297-316). Amsterdam: John Benjamins Publishing Company.
  20. Friginal, E. (2013). Linguistic Characteristics of Intercultural Call Center Interactions. Edited by Gayle Nelson and Diane Belcher, Critical and Corpus-Based Approaches to Intercultural Rhetoric, (pp. 127-153). Ann Arbor, MI: University of Michigan Press.
  21. Friginal, E. (2012). Linguistic Variation in the Discourse of Outsourced Call Centers. Edited by Douglas Biber and Randi Reppen, Corpus Linguistics, (pp. 44-65). London: Sage Publications.
  22. Friginal, E. (2011). Corpus Analysis of the Modal Verb Would in Spoken and Written Philippine English. Edited by Ma. Lourdes Bautista, Philippine English: Corpus-Based Studies, (pp. 123-145). Manila: De LaSalle University Press.
  23. Biber, D., Reppen, R., and Friginal, E. (2010). Research in Corpus Linguistics. Edited by Robert Kaplan, The Oxford Handbook of Applied Linguistics, 2nd Ed, (pp. 548-567). Oxford: Oxford University Press.
  24. Grieve, J., Biber, D., Friginal, E., and Nekrasova, T. (2010). Dimensions in Blogs. Edited by Alexander Mehler, Serge Sharoff, Georg Rehm, and Marina Santini, Genres on the Web: Corpus Studies and Computational Models, (pp. 89-123). New York: Springer.
  25. Friginal, E. (2010). Call Center Training in the Philippines. Edited by Gail Forey and Jane Lockwood, Globalization and Communication in the Workplace, (pp. 190-203). London: Equinox Publishing.
  1. Friginal, E. (forthcoming). The 8th GEIA Seminar and Successful Explorations of the Discourse of Aeronautical Communication. Proceedings from 8th GEIA Seminar. Brazilian Department of Airspace Control and ICEA Airspace Control Institute, Brazil.
  2. Friginal, E. (2020). Compiling, annotating, and analyzing spoken corpora. Interdisciplinary Intersections in Pronunciation Learning and Teaching, PSSLT Conference Proceedings, Edited by Okim Kang, Shelley Staples, Kate Yaw, and Kevin Hirschi – Available at https://iastate.app.box.com/s/68irdgqeceus9zb5vu3ztubvm7btosjh
  3. Zhu, Y., He X., and Friginal, E. (2015). Text X-Ray: An Interactive Text Visualization Tool. IEE Big Data Service Conference 2014, Atlanta, GA.
  4. Zhu, Y. and Friginal, E. (2015). Interactive Visual Text Analysis for Corpus-Based Language Learning. IEEE Big Data Conference Proceedings 2014, Boston, MA.
  5. Friginal, E. and Hameed, N.S. (2014). Introducing Corpus Tools in Iraqi EFL Classrooms. Edited by Peter McLaren, Mashael Al-Hamly, Christine Coombe, Peter Davidson, Cindy Gunn, and Salah Troudi, Proceedings of the 19th TESOL Arabia Conference: From KG to College to Career, (pp. 253-264). Dubai, UAE: TESOL Arabia.
  6. Friginal, E. and Mustafa, S.S. (2014). Analyzing a Corpus of Iraqi Student Writing. Edited by Peter McLaren, Mashael Al-Hamly, Christine Coombe, Peter Davidson, Cindy Gunn, and Salah Troudi, Proceedings of the 19th TESOL Arabia Conference: From KG to College to Career, (pp. 265-277). Dubai, UAE: TESOL Arabia.

Edited Journal (Editor of the Special Issue, Corpora Journal):

  1. Friginal, E. (Ed.) (2013). 25 Years of Biber’s Multidimensional Analysis. Corpora, 8 (2). 
  2. Friginal, E. (2015). Concordances. Encyclopedia of Intercultural Communication. New York: Sage Publishing.
  3. Friginal, E. (2014). Review of Thomas Schmidt and Kai Wörner (Eds.). Multilingual Corpora and Multilingual Corpus Analysis. Multilingua Journal, 7(2), 34-36.
  4. Friginal, E. (2013). Text X-Ray: A Visual Text Analyzer (Software Description). Available online at: http://www2.gsu.edu/~wwwesl/16027.html
  5. Friginal, E. (2012). Trends in Cross-Cultural Call Center Communications. Introductory section of Chitra Lele’s The Call Center Handbook: The Practical Guide to Real-Time Results. (India)

Others

Selected funded projects – USA 2010-2021

  • Principal Investigator (PI): (with John Bunting): PDPI Brazil, 6-Week English Teacher Certification Program ($500,314.00 total award for two cohorts). First cohort: 40 Brazilian English Teachers, June to August 2019; Second Cohort: June to August 2020.
  • PI: Aviation English Research – Language as a Human Factor in Aviation Communications: Funding from multiple partners ($250,000+ 2020-2021).
  • PI: With Ca’ Foscari University of Venice International Programs – Student and Faculty Mobility Awards from Erasmus + (Plus) (over $100,000) for funded student exchange and faculty/staff mobility programs to Venice, Italy.
  • PI: (with Alison Camacho): PDPI Brazil, 6-Week English Teacher Certification Program ($346,231.00 total award for two cohorts). First cohort: 23 Brazilian English Teachers, January to February 2018 - $193,000.00; Second Cohort: May 2018.
  • Co-PI: 2016 and 2017: Language Science Course Development, Online Instruction, and Faculty Training (with Youjin Kim) funded by Sejong University, Seoul, South Korea, ($20,000.00+).
  • Program Administrator: Spring Break Study Abroad Scholarship Grant 2015-2018: Awarded by CAS Foundation – $150,000.00.
  • PI: SLRF 2015 Conference Grant Award, Georgia State University Research Foundation ($3,000.00), “Second Language Research Forum 2015.”
  • 2014 and 2015 Program Director: GSU Global TESOL Program, Guangzhou, China, under GSU’s Office of International Initiatives ($200,000.00+ or $100,000.00+ per year).
  • PI: (with Gayle Nelson) U.S. State Department, U.S. Embassy, Baghdad, Iraq/University Linkages Project 2011 to present ($1,000,000.00), “US-Iraq Linkages Project, GSU and University of Baghdad.”
  • PI:  Academy for Educational Development Training Grant, December 2011 ($20,000.00) “Online Teaching English as a Second Language Training Course” for Iraqi faculty.
  • PI: Conference Grant Award, Georgia State University Research Foundation 2010 ($3,000.00), “American Association for Corpus Linguistics Conference, October 2011.”
  • PI: Critical Thinking Through Writing (CTW) Summer Research Funding Award, Summer 2010, $2,500.00, “CTW Corpus Collection,” “Linguistic and Rhetorical Characteristics of Critical Thinking through Writing at Georgia State University: A Corpus-Based Analysis” (with George Pullman and Jennifer Lawrence).
  • PLENARY SPEAKER (August 2022): Be polite with me: Corpora, Discourse, and Language Policy in Cross-Cultural Workplaces, 6th Corpora and Discourse International Conference, Bologna University, Italy.
  • KEYNOTE SPEAKER: “Linguistic Characteristics of Aeronautical Communications: Implications for Assessment, Policy, and Pedagogy,” 8th GEIA Seminar – Brazilian Department of Airspace Control and ICEA Airspace Control Institute, Brazil, November 8-12, 2021.
  • PLENARY SPEAKER: “Elements of Talk in Cross-Cultural, English-Based (Global) Workplaces: Social Dimensions and Implications,” Corpus Linguistics 2021, University of Limerick, Ireland, July 14, 2021.
  • KEYNOTE LECTURE: “Exploring Spoken Workplace Corpora: Innovations and Future Directions,” LAEL Lectures, Catholic University of Sao Paulo, Sao Paulo, Brazil, July 16, 2020.
  • KEYNOTE WORKSHOP: “Compiling, Annotating, and Analyzing Spoken Corpora,” PSLLT Conference 2019, Flagstaff, AZ, September 12, 2019.
  • PLENARY SPEAKER: “Corpus Linguistics and English as a Lingua Franca: Approaches and Applications,” ELF Teachers’ Conference – ELF Day 2, Bogazici University, Istanbul, Turkey, November 20, 2018.
  • PLENARY SPEAKER: “Quantifying Cross-Cultural Communication,” American Association for Applied Linguistics (AAAL) Conference 2018, Chicago, IL, March 24-27, 2018.
  • PLENARY SPEAKER: “Recognizing the Role of Communication as a Human Factor in Aviation: Perspectives from Empirical Research in Applied Linguistics,” International Civil Aviation English Association (ICAEA) 2018, Embry-Riddle Aeronautical University (ERAU), Daytona Beach, FL, May 10-12, 2018.
  • PLENARY SPEAKER: “Corpus-Based Approaches in TESOL: Innovative Tools, Lessons, and Emerging Paradigms,” COPEI and ANUPI TESOL Conference 2017 [COPEI - College of Professional Teachers of English and ANUPI - National Association of University Teachers of English], Puerto Vallarta, Mexico, October 12-15, 2017.
  • PLENARY SPEAKER: “Exploring Cross-Talk in Aviation Training and Outsourced Call Center Interactions,” American Association for Corpus Linguistics Conference 2014, Northern Arizona University, Flagstaff, AZ, September 26, 2014.
  • PLENARY SPEAKER: “Globalization, Outsourcing, and Customer Service: Challenges for English as a Lingua Franca,” Globalization and the Humanities Conference: Texas and the World, Texas A&M Commerce, November 17, 2012.
  • PLENARY SPEAKER: “Linguistic Characteristics of Intercultural Call Center Interactions,” 6th Conference on Intercultural Rhetoric and Discourse 2010, Atlanta, GA, June 12, 2010.

Esteem Measures

 

  • American Association for Applied Linguistics (AAAL)
  • TESOL International
  • American Association for Corpus Linguistics (AACL)
  • International Civil Aviation English Association (ICAEA)
  • Modern Language Association (MLA)
  • Linguistic Society of America (LSA)
  • Corpora Journal (Edinburgh University Press)
  • Register Studies (John Benjamins)
  • E-JournALL (Italy/Spain)

From Georgia State University, USA

  • 2019 and 2018 GSU College of Arts and Sciences Faculty Achievement for Outstanding Faculty Publications: English for Global Aviation: Context, Research, and Pedagogy (Bloomsbury); Studies in Corpus-Based Sociolinguistics (Routledge); and Exploring Spoken English Learner Language from Corpora: Learner Talk (Palgrave MacMillan)
  • Outstanding Teaching Award 2013, GSU College of Arts and Sciences
  • Instructional Innovation Award 2012-2013, GSU Office of the Provost [Co-Award Recipient: Dr. Ying Zhu, GSU Computer Science, for co-developing a software program, Text X-Ray, which is an online text tagger and visualizer. This program can be used to raise learners’ awareness of the lexico-syntactic structure of texts (and especially their own writing). The design of Text X-Ray takes into account teachers’ needs, focusing on content-based activities that can be applied to help students build academic vocabulary and analyze discipline-specific features of writing.]
  • Dean’s Early Career Award 2011-2012, GSU College of Arts and Sciences. [The College of Arts and Sciences Dean’s Early Career Award is given to outstanding junior faculty who has successfully developed a competitive research program and has contributed to the College’s various goals to push research boundaries and work with the international community of teachers and researchers.]
  • Fulbright Scholarship – 1998-2000

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