Research

Title of thesis

English or Enigma? Utilizing Cognitive Evaluations to Optimize ‘Language of the Skies’ for Future Aircraft Maintenance.

Description of thesis research: 

My PhD project focuses on the power of language in keeping our skies safe. Notably, two-thirds of aviation incidents are linked to human factors, with communication being a crucial yet often overlooked component. In an industry where English is the lingua franca, 80% of Aircraft Maintenance Technicians are non-native English speakers. This language gap can lead to procedural violations and serious incidents. My initial research has identified the top three issues caused by written communication errors: unnecessary maintenance work, aircraft damage, and flight delays or cancellations (Wang et al., in preparation). These challenges not only impact safety but also result in economic losses, affect airline reliability, and risk customer satisfaction. Therefore, my project aims to address these issues by using cognitive evaluation to enhance communication through controlled language. Ultimately, this approach seeks to reduce misunderstandings and promote clear, successful communication in aviation.