Leadership Forum on Service Design 2023

The Leadership Forum on Service Design, as part of the Business of Design Week (BODW) 2023,  is a co-organised event of The Hong Kong Polytechnic University School of Design and the Hong Kong Design Institute.This year, the Leadership Forum is scheduled on 24th November, as a hybrid event. Again, the Forum brings together industry professionals and academic leaders to share their perspectives and insights, subsequently to carve out a preferred design curriculum that embraces the dynamic business environment.

Recognising the significance of service design, this year's leadership forum has adopted the theme 'Exploring Diverse Facets of Service Design: Socio-technical Cases and Narratives'.

Through this forum, we aim to delve into three essential questions that underpin the theme. Firstly, we will examine the key components derived from real-life experiences that shape the concept of service design. Secondly, we will explore ways to cultivate personalized perspectives on service design, enabling the creation of heterogeneous features within the service design process and its outcomes. Lastly, we will investigate the role of service design in driving successful innovation processes and outcomes.

The Leadership Forum will be a full-day event bringing together renowned leaders from industry and academia for high-level dialogues and discussions to provide insights to shape the future of service design. Registrants can choose to attend in-person or online.