ITS Notice

New Issue of eNewsletter (Dec 2024) Released

The December 2024 issue of the eNewsletter has been released. Check it out now.  

(All staff) Accessing vAdmin services remotely using MFA VPN

To: Colleagues From: Information Technology Services Office             Date: 19 September 2024        Subject: Accessing vAdmin services remotely using MFA VPN     Dear Colleagues   In view of the heightening cyber security threats, it is imperative that we continually review and reinforce our security measures to mitigate potential cyber risks to PolyU.  Therefore, effective from 2 October 2024, the use of Multi-Factor Authentication (MFA) VPN will be mandatory for all remote access to the vAdmin services from outside the PolyU campus network.   For detailed instructions on how to use MFA VPN, please refer to the PolyU Staff VPN service user operation guide.   Please note that if you are accessing the vAdmin services from within the PolyU campus network, you may continue to follow the current practice of direct access without the need for MFA VPN.     Thank you for your understanding and attention.     For further information, please contact IT HelpCentre via the following channels: ITS Hotline: 2766 5900                          ITS WhatsApp/ WeChat: 6577 9669                          Check your case progress: IT Online ServiceDesk                                          Information Technology Services Office         

(All staff) Using facial identity to access campus main entrance

To: All Staff From: Information Technology Services Office             Date: 24 December 2024        Subject: Using facial identity to access campus main entrance     Dear Colleagues   Effective from 1 January 2025, besides using a student ID card or the time-based QR code from the PolyULife Student Mobile App, students can present their face to the facial detection device at the entrances of Block L, P, A and D for campus access.      To use your facial identity, you need to pre-register your facial image at the facial identity registration kiosk located at the podium level of Block R and Block VA with your student ID card. Please ensure you check your Connect email account and re-confirm your facial identity registration in the email sent to you to complete the registration process.      The use of facial identity to gain access to campus is optional and only applicable to PolyU students with a valid student ID card.   Your facial image captured at the self-service kiosk will be converted into machine-readable strings (vectorized format) to match against the facial identity captured by the facial detection device. The captured facial identity in vectorized format will solely be used to facilitate access and will be removed from the system once the student ID card becomes invalid.   For privacy and security considerations, no facial image in direct readable formats will be kept or retained on the facial identity registration system or any entrance facial detection device.   The reliability of the facial detection device depends on ambient lighting, your facial posture as captured by the device’s camera, as well as other factors affecting the detection process, such as wearing a new pair of glasses, a new hairstyle, or wearing a face mask.   As a contingency, students should bring along an alternative form of identification when entering campus: your student ID card, or your personal smartphone with the PolyULife Student Mobile App installed to use the time-based QR code You can cancel your previously registered facial identity or re-register your facial image via the PolyU facial identity registration kiosk located at the podium level of Block R and Block VA.     Should you need further information on using facial identity to gain access to the campus, please contact IT HelpCentre (Tel: 2766 5900, WhatsApp / WeChat: 6577 9669) or reach out to us via the IT Online ServiceDesk.       Information Technology Services Office       

(All students) Using facial identity to access campus main entrance

To: All Students   From: Information Technology Services Office             Date: 24 December 2024        Subject: Using facial identity to access campus main entrance     Dear Students   Effective from 1 January 2025, besides using a student ID card or the time-based QR code from the PolyULife Student Mobile App, students can present their face to the facial detection device at the entrances of Block L, P, A and D for campus access.      To use your facial identity, you need to pre-register your facial image at the facial identity registration kiosk located at the podium level of Block R and Block VA with your student ID card. Please ensure you check your Connect email account and re-confirm your facial identity registration in the email sent to you to complete the registration process.      The use of facial identity to gain access to campus is optional and only applicable to PolyU students with a valid student ID card.   Your facial image captured at the self-service kiosk will be converted into machine-readable strings (vectorized format) to match against the facial identity captured by the facial detection device. The captured facial identity in vectorized format will solely be used to facilitate access and will be removed from the system once the student ID card becomes invalid.   For privacy and security considerations, no facial image in direct readable formats will be kept or retained on the facial identity registration system or any entrance facial detection device.   The reliability of the facial detection device depends on ambient lighting, your facial posture as captured by the device’s camera, as well as other factors affecting the detection process, such as wearing a new pair of glasses, a new hairstyle, or wearing a face mask.   As a contingency, students should bring along an alternative form of identification when entering campus: your student ID card, or your personal smartphone with the PolyULife Student Mobile App installed to use the time-based QR code You can cancel your previously registered facial identity or re-register your facial image via the PolyU facial identity registration kiosk located at the podium level of Block R and Block VA.     Should you need further information on using facial identity to gain access to the campus, please contact IT HelpCentre (Tel: 2766 5900, WhatsApp / WeChat: 6577 9669) or reach out to us via the IT Online ServiceDesk.       Information Technology Services Office       

(All staff) Update of PolyU VPN Client Program

To: Staff who use the VPN service for remote access to the campus network From: Information Technology Services Office             Date: 4 December 2024        Subject: Update of PolyU VPN Client Program     Dear Colleagues,   We would like to inform you about an important update to the GlobalProtect client program. This update aims to enhance both the performance and security of our VPN service.   Starting on 5 December 2024, when you connect to the PolyU VPN using the GlobalProtect client on your device, the system will automatically check if a version update of the program is required.  If the update is needed, you will see the following pop-up message:       Please click the "Yes" button to proceed with the update.  The update process will then be carried out automatically and typically takes about three minutes to complete.  For detailed upgrade instructions, please refer to the GlobalProtect VPN Client Upgrade Guide.   Please Note: To ensure smooth access to the VPN service, please update the GlobalProtect client program at your earliest convenience, and no later than 31 December 2024. If you plan to travel outside Hong Kong with your device, it is recommended that you connect to the VPN and initiate the GlobalProtect client program update before your departure to ensure a smooth update process.     Thank you for your cooperation. Should you need further information, please contact IT HelpCentre (Tel: 2766 5900, WhatsApp / WeChat: 6577 9669) or reach out to us via the IT Online ServiceDesk.                                   Information Technology Services Office

New Issue of eNewsletter (Nov 2024) Released

The November 2024 issue of the eNewsletter has been released. Check it out now.  

(All staff) Unsolicited messages blackmail recipient with composed indecent photo

To: All Staff From: Information Technology Services Office             Date: 26 November 2024        Subject: Unsolicited Messages Blackmail Recipients with Composed Indecent Photos      Dear Colleagues,   It has come to our attention that there have been a series of unsolicited messages targeting academic staff at higher education institutions in Hong Kong. These messages often include a photo of the recipient's face and contain indecent content, urging recipients to respond via WhatsApp under the threat of consequences (e.g., wording such as "后果自負").   Please do not respond to these messages. Instead, flag them as spam.   Reported cases indicate that these unsolicited messages originate from the following domains:   @stu.fafu.edu.cn @stu.sicau.edu.cn @stu.shzu.edu.cn @xy.dlpu.edu.cn @hotmail.com   Except for hotmail.com, the other sender domains have been added to a blocked sender list to prevent further messages from reaching PolyU staff and student mailboxes on the O365 Cloud.     For further information, please contact IT HelpCentre via the following channels: ITS Hotline: 2766 5900                          ITS WhatsApp / WeChat: 6577 9669                          Check your case progress: IT Online ServiceDesk                                          Information Technology Services Office

Using facial identity to access Student Computer Centre

To: All Students   From: Information Technology Services Office             Date: 1 November 2024        Subject: Using facial identity to access Student Computer Centre     Dear Students   Effective from 1 November 2024, besides using a student ID card or the time-based QR code from PolyULife student mobile app, students can present their facial identity to the facial detection device at entrance turnstile to gain access to Student Computer Centre (SCC).   To use your facial identity, you need to pre-register your facial image at the facial identity registration self-service kiosk located near the SCC entrance with your student ID card.   The use of facial identity to gain access to the SCC is optional and only applicable to PolyU students with a valid student ID card.   Your facial image captured at the self-service kiosk will be converted into machine-readable strings (vectorized format) to match against the facial identity presented to the facial detection device. The captured facial identity in vectorized format will solely be used to facilitate access and will be removed from the system once the student ID card becomes invalid.   For privacy and security considerations, no facial image in direct readable formats will be kept or retained on the facial identity registration system or any entrance facial detection device.   The reliability of the facial detection device depends on ambient lighting, your facial posture as captured by the facial detection device’s camera, as well as other factors affecting detection process, say wearing a new pair of glasses, new hairstyle or wearing a face mask.   As contingency, students should bring along an alternative form of identity when coming to the SCC: your student ID card, or your personal smartphone with the PolyULife student mobile app installed to use the time-based QR code   You can cancel your previously registered facial identity or update your facial identity via the PolyU facial identity registration self-service kiosk near the SCC entrance.   Should you need further information on using facial identity to gain access to SCC, please contact IT HelpCentre (Tel: 2766 5900, WhatsApp / WeChat: 6577 9669) or reach out to us via the IT Online ServiceDesk.   Reference videos: Video clip demonstrating the use of facial identity to gain access or leave the SCC Video clip demonstrating self-registration process at the facial identity registration kiosk                                   Information Technology Services Office     

New Issue of eNewsletter (Oct 2024) Released

The October 2024 issue of the eNewsletter has been released. Check it out now.  

New Issue of eNewsletter (Sep 2024) Released

The eNewsletter issue September 2024 has been released. Check it out now.