Book Title

Language and Intercultural Communication in the Workplace : Critical approaches to theory and practice

Publisher

Routledge

Year of Publication

2017

ISBN

9781138204928

Introduction

This volume provides a greater understanding of workplace cultures, particularly the ways in which working in highly interconnected and multicultural societies shape language and intercultural communication. The chapters focus on critical approaches to theory and practice, in particular how practice is used to shape theory. They also question the validity and universality of existing models. Some of the predominant models in intercultural communication have been criticised for being Eurocentric or Anglocentric, and this volume proposes alternative frameworks for analysing intercultural communication in the workplace.

Contents:
Introduction – Language and intercultural communication in the workplace: critical approaches to theory and practice - Hans J. Ladegaard and Christopher J. Jenks

1. Reconsidering intercultural (communication) competence in the workplace: a dialectical approach - Judith N. Martin and Thomas K. Nakayama
2. Issues of language and competence in intercultural business contexts - Shanta Nair-Venugopal
3. Examining linguistic proficiency in the multilingual glocal workplace: a Malaysian case study - Sze Seau Lee and Yew Lie Koo
4. The importance of interfaith dialog in the workplace for achieving organizational goals: a Kenyan case study - Agnes Lucy Lando, Linda Muthuri and Paul R. Odira
5. Preparing students for the global workplace: the impact of a semester abroad - Jane Jackson
6. The impact of international students on the university work environment: a comparative study of a Canadian and a Danish university - Jane Vinther and Gordon Slethaug
7. ‘The cultural stuff around how to talk to people’: immigrants’ intercultural communication during a pre-employment work-placement - Prue Holmes
8. Virtual team management: what is causing communication breakdown? - Jane Lockwood
9. Identities at odds: embedded and implicit language policing in the internationalized workplace - Spencer Hazel
10. International city branding as an intercultural discourse: workplace, development, and globalization - Shi-xu

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