The hospitality industry is experiencing substantial disruption and a shift away from the prevailing paradigm. This challenge demands that organizations and their leaders are alert to external environments and take steps to embrace change. This module examines how recent developments in domains such as online communications have created greater market transparency and have placed unprecedented pressure to deliver immediacy. It explores how organizations are handling people issues arising from an increasingly multi-generational workforce. Managing organizational change involves cultural transformation. As is the case in many industries, hospitality and tourism organizations must develop a culture that embraces constant change.

This module presents industry leaders with insights into some unfamiliar challenges in the context of organizational change and transformation. These require an understanding of sensitive people related issues, the development of new skills and capabilities, and dealing with uncertainty and resistance.

The 2-day program aims to equip participants with the capacity to shape organizations and to manage change. Through presentations, discussions, group interactions and activities, we connect theory, research-based concepts and principles to best practice in the management of organizational changes. Case studies of managing change in hospitality-related organizations across different countries illustrate the importance of engaging in multi-level internal communications and of the ongoing elicitation of employee feedback.

Module highlights for participants:

• Valuable insights about change that will broaden your understanding and alter your perspectives

• Specific applications, frameworks, and techniques that will help you to drive behavioral change across your organization

• Targeted change initiatives and challenge-specific strategies that are applicable in your current workplace scenarios