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Past Events
05
Jun 2015
Workshop
Workshop on Knowledge-based Service Innovation
Date: |
05 Jun 2015 - 05 Jun 2015 |
Speaker: |
Prof. Eng Chew, Prof. Eric Tsui |
Event fee: |
1800 |
(Member): |
1440 |
Details:
The world’s economy is increasingly service-based. More than 75% of GDP in the developed markets including Hong Kong are produced by services. Service innovation in both services and manufacturing sectors is shaping up as a significant transformational force in these developed economies. Accordingly, firms in developed markets are becoming service centered, and focused on enhancing the customer experience. Service centered firms often co-create value with their customers through the dynamic configuration of their people (knowledge), processes and technologies which, collectively, are known as organizational capabilities.