Service Description
PolyU Cloud service provides departments with a server hosting platform in a virtual environment. It operates as a rental service for departments to rent a ‘virtual server’ from ITS at a cost which is lower than buying and operating their own. This service will save departments the trouble of maintaining their own servers which will need special arrangements on the physical settings and security protection. It can also achieve cost-savings for the University at an institutional-wide level.
Details of the service are available at the University Cloud User Portal.
Eligible service requestor
Staff , Departments
Access to the service
Training & resources
Policies
Service level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
