ITS Notice

Reminder for switching over to new VPN service for staff

To: All Staff   This email serves as a kind reminder. As communicated in April, the existing Pulse Secure VPN service is going to be retired on 28 May 2021. If you have not yet switched over to the New VPN Service, please act now. You can follow the procedures in the user operation guide from the following link to download and install the Microsoft Authenticator Mobile App and new VPN client software (Global Protect VPN client software) before using the new VPN service. Click here for the operation guide for Staff VPN Should you need further information, please contact the IT HelpCentre at 2766-5900.

(All Students) Change in LEARN@PolyU user interface

There will be a software refresh on LEARN@PolyU platform scheduled on 27 May 2021. Your use experience of LEARN@PolyU across devices of different form factors will be consistent after the above change.

(All Teaching Staff) Change in LEARN@PolyU user interface

With the prevailing LEARN@PolyU, students have found inconsistency in user experience when accessing LEARN@PolyU using Blackboard Mobile App compared to using web browser. To provide a consistent student use experience across devices of different form factors, a software update on LEARN@PolyU platform has been planned on Thursday 27 May 2021.

Phishing Alert: Malicious Email with Subject "Notice on renewing library items"

The Information Technology Services (ITS) Office wishes to alert you to an email with the subject "Notice on renewing library items" .

New Issue of eNewsletter (Apr 2021) Released

The eNewsletter issue Apr 2021 has been released. Check it out now.

Phishing Alert: Malicious Email with Subject "Follow Up Now"

The Information Technology Services (ITS) Office wishes to alert you to an email purporting to be sent from an University staff with the subject "Follow Up Now".

Webinar recordings and user guides on taking online examination with remote live proctoring

To: Students enrolled in Semester 2 subjects If you missed ITS webinars on taking online examination with remote live proctoring, the webinar recordings and user guides are now available online. Please visit the links below to get yourself ready. Wish you all success in the examination. Webinar recording (access by PolyU Connect account): Webinar ‘Taking online examination with remote live proctoring’ Cantonese session: Click here English session: Click here Putonghua session: Click here   User guides: Taking online exam on Blackboard Test with remote live proctoring Taking online hand-written exam on Blackboard Assignment with remote live proctoring Taking online exam on MS Teams with remote live proctoring Other user guides on online learning and teaching are available in Online Teaching Delivery website   Should you need further information, please contact IT HelpCentre at 2766-5900. ITS WhatsApp / WeChat : 65779669 Check your case progress: https://www.polyu.edu.hk/HOTS

Phishing Alert: Malicious Email with Subject "Action Required!"

The Information Technology Services (ITS) Office wishes to alert you to an email with the subject "Action Required!" .

Phishing Alert: Malicious Email with Subject "Follow-up email to continue the conversation"

The Information Technology Services (ITS) Office wishes to alert you to an email purporting to be sent from an University staff with the subject "Follow-up email to continue the conversation".

Phishing Alert: Malicious Email with Subject "Follow Up Immediately"

The Information Technology Services (ITS) Office wishes to alert you to an email purporting to be sent from an University staff with the subject "Follow Up Immediately".