Adongo, R., and Kim, S.S. (2018). The Ties That Bind: Stakeholder Collaboration and Networking in Local Festivals.
International Journal of Contemporary Hospitality Management, 30(6), 2458-2480.
Chan, I.C.C., Fong, D.K.C., Law, R., and Fong, L.H.N. (2018). State-of-the-Art Social Customer Relationship Management.
Asia Pacific Journal of Tourism Research, 23(5), 423-436.
Fu, Y., Hao, J.X., Li, X.R., and Hsu, C.H.C. (2018). Predictive Accuracy of Sentiment Analytics for Tourism: A Metalearning Perspective on Chinese Travel News.
Journal of Travel Research, DOI: 10.1177/0047287518772361
Gu, Q., Qiu. H.Q., King, B.E.M., and Huang, S.S. (2018). Wine Tourism Involvement: A Segmentation of Chinese Tourists.
Journal of Travel & Tourism Marketing, 35(5), 633-648.
Hua, N., Wei, W., DeFranco, A.L., and Wang, D. (2018). Do Loyalty Programs Really Matter for Hotel Operational and Financial Performance?
International Journal of Contemporary Hospitality Management, 30(5), 2195-2213.
Hwang, J., Park, S., and Woo, M. (2018). Understanding User Experiences of Online Travel Review Websites for Hotel Booking Behaviours: An Investigation of A Dual Motivation Theory.
Asia Pacific Journal of Tourism Research, 23(4), 359-372.
Kirillova, K., and Chan, J. (2018). "What is Beautiful We Book": Hotel Visual Appeal and Expected Service Quality.
International Journal of Contemporary Hospitality Management, 30(3), 1788-1807.
Kong, H., Jiang, X., Chan, W., and Zhou, X. (2018). Job Satisfaction Research in the Field of Hospitality and Tourism.
International Journal of Contemporary Hospitality Management, 30(5), 2178-2194.
Law, R., Fong, D.K.C., Chan, I.C.C., and Fong, L.H.N. (2018). Systematic Review of Hospitality CRM Research.
International Journal of Contemporary Hospitality Management, 30(3), 1686-1704.
Li, M., and Hsu, C.H.C. (2018). Customer Participation in Services and Employee Innovative Behavior: The Mediating Role of Interpersonal Trust.
International Journal of Contemporary Hospitality Management, 30(4), 2112-2131.
Liu, H., Tsai, H., and Wu, J. (2018). Regional Hotel Performance and Benchmarking in the Pearl River Delta: An Input and Output Efficiency Analysis.
International Journal of Contemporary Hospitality Management, 30(2), 855-873.
Masiero, L., Qian, J., Fong, D., and Law, R. (2018). Gambling Destinations and the Effect of Gambling Results on Tourist Satisfaction and Loyalty.
Journal of Travel & Tourism Marketing, 35(5), 678-689.
McKercher, B. (2018). What is the State of Hospitality and Tourism Research - 2018?
International Journal of Contemporary Hospitality Management, 30(3), 1234-1244.
Qiu, H., Hsu, C.H.C., Li, M., and Shu, B. (2018). Self-Drive Tourism Attributes: Influences on Satisfaction and Behavioural Intention.
Asia Pacific Journal of Tourism Research, 23(4), 395-407.
Qiu, S.C., Li, M., Mattila, A.S., and Yang, W. (2018). Managing the Face in Service Failure: The Moderation Effect of Social Presence.
International Journal of Contemporary Hospitality Management, 30(3), 1314-1331.
Schuckert, M., Kim, T.T., Paek, S., and Lee, G. (2018). Motivate to Innovate: How Authentic and Transformational Leaders Influence Employees' Psychological Capital and Service Innovation Behavior.
International Journal of Contemporary Hospitality Management, 30(2), 776-796.
Sun, S., Law, R., and Schuckert, M. (2018). A Comprehensive Review of the North American Hotel Industry: An Application of the Value Chain Model.
Tourism Analysis, 23(2), 261-274.
Tsang, S., Masiero, L., and Schuckert, M. (2018). Investigating Air Passengers' Acceptance Level of Unruly In-flight Behavior.
Tourism Analysis, 23(1), 31-43.
Tung, V.W.S. (2018). Helping a Lost Tourist: The Effects of Metastereotypes on Resident Prosocial Behaviors.
Journal of Travel Research, DOI: 10.1177/0047287518778150
Vu, H.Q., Luo, J.M., Ye, B.H., Li, G., and Law, R. (2018). Evaluating Museum Visitor Experiences Based on User-generated Travel Photos.
Journal of Travel & Tourism Marketing, 35(4), 493-506.
Wu, J.S., Law, R., and Liu, J. (2018). Co-creating Value with Customers: A Study of Mobile Hotel Bookings in China.
International Journal of Contemporary Hospitality Management, 30(4), 2056-2074.
Yang, R., and Tung, V.W.S. (2018). How Does Family Influence the Travel Constraints of Solo Travelers? Construct Specification and Scale Development.
Journal of Travel & Tourism Marketing, 35(4), 507-516.
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