Aladag, O.F., Köseoglu, M.A., King, B.E.M., and Mehraliyev, F. (2020). Strategy Implementation Research in Hospitality and Tourism: Current Status and Future Potential.
International Journal of Hospitality Management, 88, 102556.
Chan, E.S.W., Okumus, F., and Chan, W. (2020). What Hinders Hotels' Adoption of Environmental Technologies: A Quantitative Study.
International Journal of Hospitality Management, 84, 102324.
Chang, C.H., King, B.E.M., and Shu, S.T. (2020). Tourist Attitudes to Mega-Event Sponsors: Where Does Patriotism Fit?
Journal of Vacation Marketing, 26(3), 320-333.
Chen, N., Hsu, C.H.C., and Li, X.R. (2020). Resident Sentiment Toward a Dominant Tourist Market: Scale Development and Validation.
Journal of Travel Research, doi: 10.1177/0047287520947799
Chen, S., Law, R., and Zhang, M. (2020). Review of Research on Tourism-Related Diseases.
Asia Pacific Journal of Tourism Research, doi: 10.1080/10941665.2020.1805478
Denizci Guillet, B. (2020). Online Upselling: Moving Beyond Offline Upselling in the Hotel Industry.
International Journal of Hospitality Management, 84, 102322.
Denizci Guillet, B., Mattila, A., and Gao, L. (2020). The Effects of Choice Set Size and Information Filtering Mechanisms on Online Hotel Booking.
International Journal of Hospitality Management, 87, 102379.
Filep, S., and Matteucci, X. (2020). Love in Tourist Motivation and Satisfaction.
Journal of Hospitality & Tourism Research, 44(6), 1026-1034.
Hao, F., Xiao, Q., and Chon, K. (2020). COVID-19 and China's Hotel Industry: Impacts, A Disaster Management Framework, and Post-Pandemic Agenda.
International Journal of Hospitality Management, 90, 102636.
Huang, G.Q.I., Wong, I.K.A., and Law, R. (2020). Dilemma of Hotel Reviews: The Role of Information Processing and Validation through Metacognition.
Journal of Travel Research, doi: 10.1177/0047287520938863
Hung, K., Lee, J.S., Wang, S., and Petrick, J.F. (2020). Constraints to Cruising Across Cultures and Time.
International Journal of Hospitality Management, 89, 102576.
Hwang, Y.H., Gao, L., and Mattila, A.S. (2020). What Recovery Options to Offer for Loyalty Reward Program Members: Dollars Vs. Miles?
International Journal of Hospitality Management, 87, 102496.
Inversini, A., De Carlo, M., and Masiero, L. (2020). The Effects of Customer-Centricity in Hospitality.
International Journal of Hospitality Management, 86, 102436.
Jiang, N., Law, R., and Li, L. (2020). Impacts of Peer-to-Peer Accommodation on the Hotel Industry: Hoteliers' Perspectives.
International Journal of Hospitality Management, 88, 102516.
Kim, S.S., Kim, P.B., Kim, S., and Kruesi, M.A. (2020). An Examination of the Progressive Effects of Hotel Frontline Employees' Brand Perceptions on Desirable Service Outcomes.
International Journal of Hospitality Management, 84, 102334.
King, B.E.M., and Tang, C.M.F. (2020). Employee Preferences for Industry Retention Strategies: The Case of Macau's "Golden Nest Eggs".
International Journal of Hospitality & Tourism Administration, 21(2), 115-140.
Kirillova, K., Wang, D., Fu, X., and Lehto, X. (2020). Beyond "Culture": A Comparative Study of Forces Structuring Tourism Consumption.
Annals of Tourism Research, 83, 102941.
Köseoglu, M.A., Altin, M., Chan, E.S.W., and Aladag, O.F. (2020). What are the Key Success Factors for Strategy Formulation and Implementation? Perspectives of Managers in the Hotel Industry.
International Journal of Hospitality Management, 89, 102574.
Lei, S.I., Nicolau, J.L., Xiao, Q., and Wang, D. (2020). The Effectiveness of Tryvertising in Hotels.
International Journal of Hospitality Management, 85, 102403.
Li, H., Hu, M., and Li, G. (2020). Forecasting Tourism Demand with Multisource Big Data.
Annals of Tourism Research, 83, 102912.
Li, H., Liu, H., and Zhang, Z. (2020). Online Persuasion of Review Emotional Intensity: A Text Mining Analysis of Restaurant Reviews.
International Journal of Hospitality Management, 89, 102558.
Li, H., Xie, K.L., and Zhang, Z. (2020). The Effects of Consumer Experience and Disconfirmation on the Timing of Online Review: Field Evidence from the Restaurant Business.
International Journal of Hospitality Management, 84, 102344.
Li, X., Li, H., Pan, B., and Law, R. (2020). Machine Learning in Internet Search Query Selection for Tourism Forecasting.
Journal of Travel Research, doi: 10.1177/0047287520934871
Liang, S., Schuckert, M., Law, R., and Chen, C.C. (2020). The Importance of Marketer-Generated Content to Peer-to-Peer Property Rental Platforms: Evidence from Airbnb.
International Journal of Hospitality Management, 84, 102329.
Liu, H., and Tsai, H. (2020). A Stochastic Frontier Approach to Assessing Total Factor Productivity Change in China's Star-Rated Hotel Industry.
Journal of Hospitality & Tourism Research, doi: 10.1177/1096348020946363
Liu, K.N., Hu, C., Lin, M.C., Tsai, T.I., and Xiao, Q. (2020). Brand Knowledge and Non-Financial Brand Performance in the Green Restaurants: Mediating Effect of Brand Attitude.
International Journal of Hospitality Management, 89, 102566.
Lo, A. (2020). Effects of Customer Experience in Engaging in Hotels' CSR Activities on Brand Relationship Quality and Behavioural Intention.
Journal of Travel & Tourism Marketing, 37(2), 185-199.
Luo, J.M., Vu, H.Q., Li, G., and Law, R. (2020). Topic Modelling for Theme Park Online Reviews: Analysis of Disneyland.
Journal of Travel & Tourism Marketing, 37(2), 272-285.
Masiero, L., Viglia, G., and Nieto-Garcia, M. (2020). Strategic Consumer Behavior in Online Hotel Booking.
Annals of Tourism Research, 83, 102947.
Mehraliyev, F., Chan, I.C.C., Choi, Y., Koseoglu, M.A., and Law, R. (2020). A State-of-the-Art Review of Smart Tourism Research.
Journal of Travel & Tourism Marketing, 37(1), 78-91.
Mun, S.G. (2020). The Effects of Ambient Temperature Changes on Foodborne Illness Outbreaks Associated with the Restaurant Industry.
International Journal of Hospitality Management, 85, 102432.
Otoo, F.E., Kim, S.S., and Choi, Y. (2020). Understanding Senior Tourists' Preferences and Characteristics Based on Their Overseas Travel Motivation Clusters.
Journal of Travel & Tourism Marketing, 37(2), 246-257.
Park, S., Xu, Y., Jiang, L., Chen, Z., and Huang, S. (2020). Spatial Structures of Tourism Destinations: A Trajectory Data Mining Approach Leveraging Mobile Big Data.
Annals of Tourism Research, 84, 102973.
Qiu, R.T.R., Park, J., Li, S., and Song, H.Y. (2020). Social Costs of Tourism during the COVID-19 Pandemic.
Annals of Tourism Research, 84, 102994.
Radic, A., Arjona-Fuentes, J.M., Ariza-Montes, A., Han, H., and Law, R. (2020). Job Demands-Job Resources (JD-R) Model, Work Engagement, and Well-Being of Cruise Ship Employees.
International Journal of Hospitality Management, 88, 102518.
Sun, S., Law, R., and Schuckert, M. (2020). Mediating Effects of Attitude, Subjective Norms and Perceived Behavioural Control for Mobile Payment-Based Hotel Reservations.
International Journal of Hospitality Management, 84, 102331.
Sun, S., Lee, P.C., Law, R., and Hyun, S.S. (2020). An Investigation of the Moderating Effects of Current Job Position Level and Hotel Work Experience between Technology Readiness and Technology Acceptance.
International Journal of Hospitality Management, 90, 102633.
Vega-Muñoz, A., Arjona-Fuentes, J.M., Ariza-Montes, A., Han, H., and Law, R. (2020). In Search of 'A Research Front' in Cruise Tourism Studies.
International Journal of Hospitality Management, 85, 102353.
Wong, A.K.F., and Kim, S.S. (2020). Development and Validation of Standard Hotel Corporate Social Responsibility (CSR) Scale from the Employee Perspective.
International Journal of Hospitality Management, 87, 102507.
Wong, E., Leung, R., and Law, R. (2020). Significance of the Dimensions and Attributes of Hotel Mobile Website from the Perceptions of Users.
International Journal of Hospitality & Tourism Administration, 21(1), 15-37.
Xia, H., Vu, H.Q., Law, R., and Li, G. (2020). Evaluation of Hotel Brand Competitiveness Based on Hotel Features Ratings.
International Journal of Hospitality Management, 86, 102366.
Yick, M.Y.Y., Köseoglu, M.A., and King, B.E.M. (2020). Gazing at Hotel Guests: Deconstructing Elements of the Host-Gaze.
International Journal of Hospitality Management, 87, 102508.
Zhang, L., Gao, Y.L., and Zheng, X. (2020). Let's Talk About This in Public: Consumer Expectations for Online Review Response.
Cornell Hospitality Quarterly, 61(1), 68-83.
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