AAE Research Seminar Series - Organizational ergonomics in a landing system of commercial aviation: Investigating interaction conflicts between pilots and air traffic controllers from the view of mental model disconnects

Abstract

Landing safety has long been a concern in commercial airlines. In a landing system, a team with heterogeneous operators, including pilots and air traffic controllers (ATCOs), is required to collaboratively accomplish safe landing. However, owing to time pressure, limited airspace in the terminal area, and inevitable goal differences between parties, interaction conflicts have been identified as one of the critical issues in landing safety. From the view of organizational ergonomics, interaction conflicts are mostly derived from the gaps of mental model between parties, known as mental model disconnects. Accordingly, a series of research was conducted to approach how underlying mental model disconnects jeopardize landing safety.  Furthermore, the corresponding solutions were proposed to mitigate the negative effects of mental model disconnects for better landing safety.

Speaker

Dr Hsueh-Yi Lai received his BSc and MSc degrees at National Chen Kung University, Taiwan, respectively in 2012 and 2015. After that, he earned his PhD degree in the School of Mechanical and Aerospace Engineering, Nanyang Technological University, Singapore, from 2015 to 2020. He is an Assistant Professor in the Department of Industrial Engineering & Management at National Yang Ming Chiao Tung University, Taiwan since August 2021.