Dr Shang is Jim Moran Associate Professor of Operations Management in the Department of Business Analytics, Information Systems, and Supply Chain at Florida State University’s College of Business. His research has been published in Production and Operations Management (POM), the Journal of Operations Management (JOM), MIS Quarterly (MISQ), and Decision Sciences (DS), among others. His work has received best paper awards from POM, JOM, and the POM Society’s College of Operational Excellence.

Dr Shang serves as Department Editor for the Empirical Research Methods Department at JOM and for the Retail Operations Department at DS. His review service was recognised by his receiving DS’s 2019 Outstanding Reviewer Award and JOM’s 2018 Best Reviewer Award. He has also been nominated for POM’s Best Reviewer Award and JOM’s Best Associate Editor Award.

Dr Shang also co-authors a column called ‘View from Academia’ in Reverse Logistics Magazine, with Mike Galbreth and Mark Ferguson. The column aims to convey the very latest academic knowledge to industry professionals dealing with consumer returns. He is currently co-editing a special issue of JOM titled ‘Operational Perspectives on Blockchain Applications’.

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