Service Description
The University centrally co-ordinates maintenance services for registered PC systems and their peripherals of departments with vendors to achieve cost-effectiveness. Prior registration is required before maintenance services will be provided.
The following accessories of the registered PCs are currently covered under Hardware Maintenance Support scheme:
- mouse and keyboard
- RAM, hard disk, and motherboard
- monitor
Please call the service hotline at 2601 6466 for maintenance services.
Eligible service requestor
- Departmental CLO
Service hours and availability
- Service available hours: Office hours
Access to the service
- PC systems maintenance hotline: 2601 6466
Service level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
