Service Description
Printing services for workspace includes desktop, networked, and Managed Print Service (MPS) printers to faculty and staff.
Recommended Printers in Workspace
Today’s multifunction printer (MFP) does more than print. It scans, sends and stores potentially sensitive information. Printers process documents created by users and business applications across the entire University on a daily basis. It is important to safeguard sensitive/confidential information and limit access on a need-to-know basis.
To facilitate departments/ offices in selecting printing solution which is secure, environmental-friendly and economical, a standard guideline for multifunction printers has been jointly developed by ITS and Campus Facilities and Sustainability Office (CFSO). The guideline includes the PolyU printing standards to safeguard printing security and some turn-key printing solutions available for departments/offices. Check the guidelines below to know more about the details.
Training & resources
Service level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
