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Service Description

To assist departments/ offices to handle an IT security incident and to minimize the adverse impact to the University as a whole, we provide:

  • Assistance for the concerned departments to mitigate the imminent threats posed by the attacks
  • Alert to the University community of imminent threats and provide recommendation on the mitigation
  • Recommendation on the necessary enhancement to avoid the recurrence of the similar incident in the future

Eligible service requestor

N/A

Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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