Service Description
Hitting an error page is never a good experience for a website user. The URL redirection service helps users to ensure all their web links published on external websites / papers are redirected to the right places after the website revamp.
Eligible service requestor
N/A
Service hours and availability
- Service available hours: Office hours
Access to the service
- Please request the service via IT HelpCentre at 27665900 or email to UWIP Admin [ITS]
Training & resources
N/A
Policies
Service level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
