Service Description
As an irresistible trend that more events and activities are held online, a range of video conferencing tools and applications have been introduced for faculty, staff, and administrators to conduct one-to-one and one-to-many audio and video communications such as large scale meetings, conferences over the Internet:
- Microsoft Teams Meeting (up to 1,000 participants)
- Microsoft Teams Live Event (up to 10,000 participants)
- Zoom (up to 300 participants)
For support and details, please contact IT HelpCentre.
Eligible service requestor
Staff
Access to the service
- Please request the service via IT HelpCentre at 2766 5900.
Service level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
