ITS Notice

New Issue of eNewsletter (Feb 2021) Released

The eNewsletter issue Feb 2021 has been released. Check it out now.

Phishing Alert: Malicious Email with Subject "Help Needed asap"

The Information Technology Services (ITS) Office wishes to alert you to an email purporting to be sent from an University staff with the subject "Help Needed asap". In the email, the phisher requests the recipient to reply to the email as soon as possible. If you do so, the follow-up email may ask you to provide your personal information or buy gift cards from a store.

New Issue of eNewsletter (Jan 2021) Released

The eNewsletter issue Jan 2021 has been released. Check it out now.

CTVPN service will be retired on 31 January 2021

To: All students Subject: CTVPN service will be retired on 31 January 2021 Date: 28 January 2021   For students based in Mainland, please take note that the carrier-based secure VPN service deployed for use in the past semesters will be retired on coming Sunday 31 January 2021. Please switch to ‘Cloud Express’ as soon as possible if you have not yet been using this service. Please refer to installation guide for download and installation procedure. Cloud Express Service Installation Guide: click here.  Please make sure you only start Cloud Express before accessing LEARN@PolyU platform from Mainland locations. We have observed a number of students simultaneously started the CTVPN service while using Cloud Express service. Running multiple connection sessions create additional overhead on your local Internet bandwidth, leading to instability on connectivity. Should you need further information, please contact IT HelpCentre via the following channels: • Submit request to https://www.polyu.edu.hk/hots • WeChat / WhatsApp: +852 6577 9669 • Hotline: +852 2766 5900