Jaehyun Jaden Park
Associate Professor
Programme Leader, BA Service Design
- V702i
- +852 2766 5477
- Jaden.park@polyu.edu.hk
- Expertise: UX & Service Design, Entrepreneurship, Digital Innovation (Service Robot, Metaverse, AI)
ORCID ID
Google ScholarBiography
* I am looking for new PhD students and Research Assistants to join my research team!
As a socio-technical researcher, Dr Park’s research interest are condensed into three genres as interdisciplinary studies: (1) UX & Service Design, Entrepreneurship, and Design Thinking; (2) Smart Tourism, Smart Cities, and Smart Work; and (3) Digital Innovation.
His research highlights exploring new interpretations of products, systems, and services, especially as they relate to the issue of human enterprise in design, innovation, and technology research. For successful business-design solutions, he believes that the most critical issue is to identify emerging relationships among business, design, and technology, and the human-centered approach is the core for the successful design and innovations.
Based on this belief, his research has conducted diverse interdisciplinary research and teaching to deliver the values of the customer-centered design and innovation (CCDI) in information systems, design, and tourism & hospitality as well.
Education and Academic Qualifications
- PhD in Management, Case Western Reserve University, USA
- MDes in Design Planning & Communication, Illinois Institute of Technology, USA
- BFA in Painting & Design (Dual Major), Seoul National University, South Korea
Academic and Professional Experience
- Hong Kong Polytechnic University | September. 2022~Current
- Kyoto Institute of Technology | May. 2019 ~ Aug. 2022
- Tokyo Institute of Technology | July. 2013 ~ 2019. April
Teaching Area
- Design Thinking & Entrepreneurship
- User Experience & Service Design
- Information Systems & Digital Innovation
- Design Research Methods & Methodologies
- Academic Writing
Research Outputs
Hlee, S., Park, J., Park, H., Koo, C., & Chang, Y. (2023). Understanding customer's meaningful engagement with AI-powered service robots. Information Technology & People, 36(3), 1020-1047.
Hyun, Y., Hlee, S., Park, J., & Chang, Y. (2022). Discovering meaningful engagement through interaction between customers and service robots. The Service Industries Journal, 42(13-14), 973-1000.
Park, J., Mostafa, N. A., & Han, H. J. (2020). “StoryWeb”: A storytelling‐based knowledge‐sharing application among multiple stakeholders. Creativity and Innovation Management, 29(2), 224-236.
Park, J. and Ramaprasad, A. (2018), "Toward ontology of designer-user interaction in the design process: a knowledge management foundation", Journal of Knowledge Management, Vol. 22 No. 1, pp. 201-218.
Koo, C., Park, J., & Lee, J. N. (2017). Smart tourism: Traveler, business, and organizational perspectives. Information and Management, 54(6), 683-686.
Projects
Dancing with Design Features of Service Robots for an Ageing Population: A Cross-Cultural Design-Engineering Study | 2023-2026
• Grant for World Leading Research Project HK$ 1,203,180
• Role: Principal investigator (PI)
Discovering Different Types of the Customer-centered Value Creations in the Digital Innovation Process | 2021-2024
• Grant for Scientific Research JSPS 7,160,000 Yen | Project Number: 21K01674
• Role: Principal investigator (PI)
Dancing with Data: Patterns of Digital Innovations | April. 2017 ~ April. 2020
• Grant for Scientific Research JSPS 4,420,000 Yen | Project Number: 17K03867
• Role: Principal investigator (PI) as an Individual Research
Protocols of Designer-User Interaction | April. 2014 ~ April. 2017
• Grant for Scientific Research JSPS 3,510,000 Yen | Project Number: 26780201
• Role: Principal investigator (PI) as an Individual Research
Innovator’s Dilemmas: A Case of Design-driven Entrepreneurship | 2020-2022
• Grant for Nomura Management School 1,000,000 Yen
• Role: Principal investigator (PI)
Awards
- Best Research Award from KMIS International Conference (2021. November)
- AIS Research Award from The Japan Society for Management Information (JASMIN 2015, 2016)
- Second Prize at 5th Financial Security Paper Contest (2010.9.15)
Discovering meaningful engagement through interaction between customers and service robots
A sustainable user-centered application for residential energy consumption saving
Seasonal nomadic visitors in Tokyo, Japan: a smart travel design perspective using Burke’s narrative framework
“StoryWeb”: A storytelling‐based knowledge‐sharing application among multiple stakeholders
M-Tour: A new socio-technological design application for destination competitiveness in Egypt
Toward ontology of designer-user interaction in the design process: a knowledge management foundation
