Dr Faye Hao received her PhD from PolyU SHTM. She was a visiting scholar at The University of Surrey (2019) and The University of Houston (2021-2022). She considers research a powerful tool to achieve higher goals in life. She is committed to undertaking impactful research in hospitality and tourism by exploring technology innovations, AI and robotic service, Metaverse and AR/VR, and entrepreneurship. On another area of research threshold, she is committed to promoting social justice and humanitarian causes by speaking for the marginalized and disadvantaged groups.