Service Description
Researchers may come across with IT related troubles or problems while conduct their research activities, our IT support consulting service may be of assistance in providing advice on IT tools and platforms supported by the University to researchers. You may reserve a timeslot to meet and discuss with our support staff for consultation via the booking system.
Eligible service requestor
Researchers
Access to the service
Training & resources
N/A
Policies
Service level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
