IT Services

Hardware Maintenance Support

The University centrally co-ordinates maintenance services for registered PC systems and their peripherals of departments with vendors to achieve cost-effectiveness. Prior registration is required before maintenance services will be provided. The following accessories of the registered PCs are currently covered under Hardware Maintenance Support scheme: mouse and keyboard RAM, hard disk, and motherboard monitor Please call the service hotline at 2601 6466 for maintenance services.

Software Asset Management (SAM)

The PolyU Desktop Management System (PUDMS) provides general users, departmental administrators and Heads of Departments/Offices a centralized portal to review and manage the following IT resources (IT assets including PC/ laptops): User information Software inventory Hardware configuration IT Number IP Address Functional role Taking advantage of the Enterprise Active Directory (AD) and System Center Configuration Manager (SCCM) installed on the staff desktop PCs, the system can consolidate users’ IT related information automatically to reduce users and administrators’ effort in data collection / submission; and allows users to view and manage related data in one place. This service also provides a software asset management tool for departments to scan, record and update the software installed on departmental computers, to ensure that only properly licensed software is installed and used in support of University business.   Software requiring specific licenses Software are classified as one of the following categories: PolyU Site License – software licenses arranged centrally by ITS; Departmental License – Software licenses arranged by individual department; Freeware – software licenses available for free; Shareware – software which may be bundled with a service subscription, hardware, or component of a software; Drivers and patches – drivers and software patches for hardware, software and operating system; Personal License – software which cannot be classified as any of the above categories   Roles and Responsibilities of Parties involved in SAM Click to read the roles and responsibilities

Software Licensing Programmes

To optimize resources centrally, achieve cost-effectiveness, ensure regulatory compliance, and maintain compatibility with the latest campus-wide updates, ITS coordinates various site licensing programmes and bulk purchase agreements for commonly used PC software and their distribution to departments. Software Licence Available for Departments’ Purchase Agreements have been made with software vendors for departments to purchase new licence and / or maintenance upgrade of the following PC software at prices lower than the regular packages: Adobe Software License Microsoft Products Statistical Software Package Respondus   Distribution Arrangements For the purpose of distributing the software purchased under site license arrangements, departments can: borrow the software from ITS for installation in their offices, Loan of Software Request Proforma has to be completed. download the software directly online if network distribution arrangements are made available by the software vendors. Click here for the software media available for on-loan purpose from ITS. Departments can call the ITS General Office at Extn 2413 for prior booking arrangements.