IT Services

PolyU Single-Sign-On (PolyU-SSO)

A number of web and mobile applications managed by different departments across the University and each of them may require different IDs and passwords for performing specific job functions. With PolyU Single-Sign-On (PolyU-SSO), users can simply access multiple applications and systems by using their NetID and NetPassword. After successful authentication with PolyU-SSO, user attributes (e.g. Name, Email, Department, etc.) can be automatically passed to applications to fulfil business requirements. This service improves users’ satisfaction and enhance productivity. For department application owners, PolyU-SSO currently supports the following protocols for integration: Security Assertion Markup Language (SAML) (https://www.oasis-open.org/standard/saml/) OpenID Connect (http://openid.net/connect/) Rapid Connect (JWT-based)

PolyU Staff Mobile App

'PolyU Staff Mobile App' allows PolyU staff to instantly receive news and notices from departments and faculties. It also allows you to easily access common services from HRO, FO, UHS, and ITS. Department administrators can leverage this channel to distribute news and notices for staff.

PolyU Student Mobile App- PolyULife

PolyULife is a native mobile app, which facilitates students the access of essential information for study such as personal class and exam timetable, payment due date, study information and push notifications to support students’ studies at PolyU. Students can find a list of useful online resources to various student-related applications in this mobile app including classroom booking enquiry, eStudent, Library, PolyU Online Student Services (POSS), Scholarship, Job Board and etc.    

Printing Services for the Workspace

Printing services for workspace includes desktop, networked, and Managed Print Service (MPS) printers to faculty and staff. Recommended Printers in Workspace Today’s multifunction printer (MFP) does more than print. It scans, sends and stores potentially sensitive information. Printers process documents created by users and business applications across the entire University on a daily basis. It is important to safeguard sensitive/confidential information and limit access on a need-to-know basis. To facilitate departments/ offices in selecting printing solution which is secure, environmental-friendly and economical, a standard guideline for multifunction printers has been jointly developed by ITS and Campus Facilities and Sustainability Office (CFSO). The guideline includes the PolyU printing standards to safeguard printing security and some turn-key printing solutions available for departments/offices. Check the guidelines below to know more about the details.

Remote Access Services

Two types of virtual private network (VPN) services are provided to the University community to access IT facilities on campus and on the cloud services provided by the University. Campus Remote Access Service This VPN service facilitates staff, students who assist in departmental projects and other users to access the IT resources on the campus network from remote access in a secure way. There are four kinds of VPN: Staff VPN (for all PolyU staff) Restricted Access VPN (for staff, research assistants or vendors who need to perform server administration work on data centre) Research VPN (for students who help departments carry out research and need to access departmental hosts) CPCE VPN (for CPCE users accessing CPCE services on PolyU campus) Cloud Express II VPN Service Cloud Express II VPN service provides a higher-resilience multiple-entry secure VPN service for staff in Mainland to access cloud services provided by the University such as LEARN@PolyU, irrespective of the telecom carriers of the Internet service provider subscribed by the staff. Remarks: -          Research Postgraduates who are required to conduct research in Mainland China for an extended period may apply for the Cloud Express II VPN service with the endorsement regarding such need from their research supervisor. -        Taught Postgraduates and Undergraduates who are allowed to station in Mainland China and attend PolyU classes remotely may apply for the Cloud Express II VPN service with the endorsement regarding such need from their programme leader.  

Security Consulting Service

Users may come across security related problems while conducting teaching, learning, research and administration activities, our security consulting service provides users with advice on compliance, security risk assessment, threats mitigation and incident response to address security issues concerned.

Security Risk Assessment Services

Two main types of security risk assessment services are provided to user departments: System vulnerability assessment service System vulnerability assessment service identifies potential vulnerabilities on their information systems and examine the security posture of the systems. Web application vulnerability assessment service Web application vulnerability assessment service identifies the possible vulnerabilities in the web applications before they are placed in production. In general, individual vulnerability assessment could be completed within 5 business days, depending on the complexity of system / web application and the availability of the assessment resources.   Preparation prior to the assessment Involvement of department / office is required for the success of the service. The following are some of their responsibilities: Department / office should clearly identify the scope for the vulnerability assessment and provide written authorization to our Cyber Security Team for that assessment A representative from department / office should be appointed as single point of contact during the service period Department / office should provide the necessary documentation to review Department / office should arrange internally for a time slot for the vulnerability assessment The remediation of the vulnerabilities identified from the assessment is not included in the service. Department / office should be responsible for the fixing Department / office should ensure a full and restorable backup (including both system and data) is available before the assessment

Security Threat Mitigation and Incident Response Services

To assist departments/ offices to handle an IT security incident and to minimize the adverse impact to the University as a whole, we provide: Assistance for the concerned departments to mitigate the imminent threats posed by the attacks Alert to the University community of imminent threats and provide recommendation on the mitigation Recommendation on the necessary enhancement to avoid the recurrence of the similar incident in the future

Smart Form and Workflow Development Service

This service is to assist user departments to automate or streamline their daily business operations through adoption of smart e-forms and process automation technologies. Workflow automation can boost productivity by taking care of repetitive tasks, increasing efficiency and reducing errors. This also allows users to focus on more critical tasks and get better results, leading to resources optimization. Some use cases are piloted with the support from departments.

Software Asset Management (SAM)

The PolyU Desktop Management System (PUDMS) provides general users, departmental administrators and Heads of Departments/Offices a centralized portal to review and manage the following IT resources (IT assets including PC/ laptops): User information Software inventory Hardware configuration IT Number IP Address Functional role Taking advantage of the Enterprise Active Directory (AD) and System Center Configuration Manager (SCCM) installed on the staff desktop PCs, the system can consolidate users’ IT related information automatically to reduce users and administrators’ effort in data collection / submission; and allows users to view and manage related data in one place. This service also provides a software asset management tool for departments to scan, record and update the software installed on departmental computers, to ensure that only properly licensed software is installed and used in support of University business.   Software requiring specific licenses Software are classified as one of the following categories: PolyU Site License – software licenses arranged centrally by ITS; Departmental License – Software licenses arranged by individual department; Freeware – software licenses available for free; Shareware – software which may be bundled with a service subscription, hardware, or component of a software; Drivers and patches – drivers and software patches for hardware, software and operating system; Personal License – software which cannot be classified as any of the above categories   Roles and Responsibilities of Parties involved in SAM Click to read the roles and responsibilities