Service Description
This service covers analysis of the demand, proposing options of solutions, as well as implementing the selected solution for administrative-related and business-oriented systems for user departments of the University.
To align with the strategic goals of the University, different approaches and technologies will be considered for enabling the business, digitisation of the business processes as well as enhancing administrative efficiencies.
Built once and used for all, delivering solution within short lead time, focusing on requirements of priority are the guiding principles to be adopted for delivering outcomes with larger impact.
Some use cases are here for those interested departments to explore this service. Please contact us should more information is needed.
Eligible service requestor
Policies
Service level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
