Service Description
The Enterprise Content Management Service (ECM) provides a centralized repository for departments across the University to store, retrieve and share documents on a common and standardized platform. It also facilitates departments to capture, manage, preserve and deliver the business essential digital records related to their daily business operation processes.
With ECM, users can create a new level of efficiency in working environment, teaching or research and the managed content can be used to engage its users and enhance collaboration.
Eligible service requestor
Researchers, Staff, Students
Access to the service
- Please request the services via IT HelpCentre at 27665900 or email to ecm.support@polyu.edu.hk
- Login ECM System (For registered staff only)
*VPN should be enabled while access from off-campus
Training & resources
N/A
Policies
Service level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
