Service Description
Staff members utilize their personal mobile devices such as Android or iPhone to manage day-to-day business operations. It's important to note that some of the data handled on these devices may include sensitive information belonging to the University.
The Mobile Application Management (MAM) service offers an additional level of safeguarding for the University's data stored on staff members' personal mobile devices, while ensuring that it does not impact their personal information.
- Remote data wipe can be executed upon staff’s request. Only the data within the managed apps will be wiped from the device.
- Sending organization data is limited within managed apps.
- Data stored on phone’s memory is encrypted.
Eligible service requestor
Full-time permanent staff
Access to the service
- Application for MAM Service (for staff only)
Training & Resources
- PolyU MAM Service Operation and User Guide (for staff only)
Policies
Service level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
