Service Description
Departments may renovate their offices to meet new business requirements that align with the university strategies. We provide the following network infrastructure support:
- Consultancy support service for network infrastructure provision - how fixed network outlets or Wi-Fi access points should be installed in the renovation area to facilitate the operations
- Provision of fixed network outlets / Wi-Fi access points - procurement and implementation of the network equipment for provisioning fixed network outlets / Wi-Fi service in the renovation area
- Provision of IP telephony service - installation of IP telephony service at the renovation area
Eligible service requestor
Departmental CLO
Access to the service
- Please request the service via IT HelpCentre at 27665900 or email to ni.team@polyu.edu.hk
Training & resources
N/A
Policies
N/A
Service level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
