Service Description
University central web hosting service provides a set of standard hosting solutions for centrally managed web hosting under Linux and Windows environments. Department users or developers are able to securely transfer site content using their NetID and NetPassword to access specific subsections of their website. This infrastructure provides daily backups, security standards compliance, Web Application Firewall (WAF) Protection as well as support multi-domain websites. Performance and web traffic is continually monitored to maintain high levels of quality and performance.
Eligible service requestor
N/A
Access to the service
- Please request the service via IT HelpCentre at 27665900 or email to UWIP Admin [ITS]
Training & resources
N/A
Policies
Service level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
