A student service journey starts with student support, raising requests, resolving students' issues, and answering their questions. It may take unlimited time and effort to solve one single question from a student. The Online Service Desk offered by ITS can simplify the whole process and handling time now.
The Online Service Desk enables a flexible, easy-to-use service desk to academic departments for handling student services. Let’s learn more features:
- Centralize platform: handle student enquiries and requests from the new online page as well as from emails
- View all requests of student in one single page
- Simple case search
- Easy and transparent request assign
- Share the case with specialists in other unit or department for input
- Go green while no hard-copy forms required
In addition, an easy-to-maintain knowledge page is provided for sharing latest information and announcement to students. Students can get related-information automatically after submitted enquiry online.
For academic departments which are interested to utilize the Online Service Desk, please feel free to contact Dennis Ng at dennis.cp.ng@polyu.edu.hk for details.
