ITS Notice

(All Teaching Staff) Change in LEARN@PolyU user interface

With the prevailing LEARN@PolyU, students have found inconsistency in user experience when accessing LEARN@PolyU using Blackboard Mobile App compared to using web browser. To provide a consistent student use experience across devices of different form factors, a software update on LEARN@PolyU platform has been planned on Thursday 27 May 2021.

Phishing Alert: Malicious Email with Subject "Notice on renewing library items"

The Information Technology Services (ITS) Office wishes to alert you to an email with the subject "Notice on renewing library items" .

New Issue of eNewsletter (Apr 2021) Released

The eNewsletter issue Apr 2021 has been released. Check it out now.

Phishing Alert: Malicious Email with Subject "Follow Up Now"

The Information Technology Services (ITS) Office wishes to alert you to an email purporting to be sent from an University staff with the subject "Follow Up Now".

Webinar recordings and user guides on taking online examination with remote live proctoring

To: Students enrolled in Semester 2 subjects If you missed ITS webinars on taking online examination with remote live proctoring, the webinar recordings and user guides are now available online. Please visit the links below to get yourself ready. Wish you all success in the examination. Webinar recording (access by PolyU Connect account): Webinar ‘Taking online examination with remote live proctoring’ Cantonese session: Click here English session: Click here Putonghua session: Click here   User guides: Taking online exam on Blackboard Test with remote live proctoring Taking online hand-written exam on Blackboard Assignment with remote live proctoring Taking online exam on MS Teams with remote live proctoring Other user guides on online learning and teaching are available in Online Teaching Delivery website   Should you need further information, please contact IT HelpCentre at 2766-5900. ITS WhatsApp / WeChat : 65779669 Check your case progress: https://www.polyu.edu.hk/HOTS

Phishing Alert: Malicious Email with Subject "Action Required!"

The Information Technology Services (ITS) Office wishes to alert you to an email with the subject "Action Required!" .

Phishing Alert: Malicious Email with Subject "Follow-up email to continue the conversation"

The Information Technology Services (ITS) Office wishes to alert you to an email purporting to be sent from an University staff with the subject "Follow-up email to continue the conversation".

Phishing Alert: Malicious Email with Subject "Follow Up Immediately"

The Information Technology Services (ITS) Office wishes to alert you to an email purporting to be sent from an University staff with the subject "Follow Up Immediately".

New VPN service available to all staff

To: All Staff   To strengthen remote access security to PolyU internal applications and data from locations outside campus, a new VPN service has been made available to selected users for trial use in late March 2021. With positive feedbacks received from trial users, the new VPN service is now opening to all staff. The New VPN service provides more concurrent VPN sessions capacity as well as the following benefits. Simplified VPN profiles Prevailing VPN profiles for different types of users have been consolidated and simplified. Staff VPN profile, which applies to all PolyU staff, will be used to access various internal applications and shared document folders from non-campus network. Uplifted security To strengthen remote access security, Multi-Factor Authentication (MFA) will be applied when using the new VPN service. Other than login with valid NetID and NetPassword, staff will need to use one-time access code generated by the ‘Microsoft Authenticator’ app installed on mobile phone before being granted VPN connection. Colleagues can read the user operation guide from the following link, and follow the procedures to download and install the authenticator mobile app and new VPN client software (Global Protect VPN client software) before using the new VPN service. Click here for the operation guide for Staff VPN For ease of transition to the new VPN service, both new VPN and the existing Pulse Secure VPN service will be running in parallel in April and May. The existing Pulse Secure VPN service will be retired after 28 May 2021. Should you need further information, please contact the IT HelpCentre at 2766-5900.

Phishing Alert: Malicious Email with Subject "检查您的订单状态"

The Information Technology Services (ITS) Office wishes to alert you to email with the subject "检查您的订单状态".