• Hold a group meeting to handle the issue
• Set ground rules about penalties for not performing one's responsibilities
• List each member's responsibilities in detail
• Assign the responsibilities equally according to each member's strengths, weaknesses, and the amount of workload

Desirable Outcomes: Clarified responsibilities and enhanced commitment to carry out those responsibilities

• Focus on the issue, no personal attack
• Try to understand his/her problem
• As a group give help or suggestion to resolve his/her problem
• Make him/her understand the damage he/she is doing to the group project
• Make him/her understand that the group's success is his/her success
• Negotiate with him/her on how the work could be got done

Desirable Outcome: Improved mutual trust

• Make decisions based on relevant information rather than "feelings"
• Think about how the decision is to be carried out
• Make sure that any decision reached can solve the problem; otherwise, make another decision
• Ensure that what has been decided is agreed upon by those who are going to carry out

Desirable Outcome: Full support from members on the Decision

• Show that you are trying to understand his/her thoughts and approaches to doing things
• Let him/her understand your thoughts and approaches as wel
• Get both sides to agree that the benefit of the project is of top priority; any personal interests or conflicts should come next.
• Put aside unimportant arguments
• Try to resolve disagreements wisely
• Find out things in common within the disagreement in order to get compromise
• When a solution is found, get both sides to agree to follow it

Desirable Outcomes: Better understanding and improved collaboration

• Instead of asking each member to work on one part of the project individually, ask each member to act as a leader for his part
• As a leader, he/she should
  • Make sure that others understand his/her task
  • Share with other members the information he/she has collected
  • Ask for different viewpoints from members

Desirable Outcomes: Better leadership skills and collaborative learning

• Try to understand the question as much as you can in a group
• Find out which part of the question is causing difficulties
• Look into the concepts which are related to those problematic areas
• Use those areas that you do understand to help you understand those areas that you have problems with
• Check that your way of handling the project is correct by:
  • Looking up similar work in professional journals or reference books
  • Getting advice from your supervisor or other people knowledge in this area
  • Getting advice from senior students or graduates

Desirable Outcome: Better problem-solving skills

• Involve everybody to review the situation to find out whether it is a problem of poor time planning or a problem of poor project management
• If the original time planning is problematic, involve the group to re-allocate time to each part and draw up a more realistic plan
• If the original time planning is good enough, then make everybody in the group understand that they have to stick to the amount of time assigned to each part
• The group, particularly the leader, has to find better ways of managing the progress
• In order to avoid falling behind schedule, the group should establish the habit of frequently adjusting the workflow plan by comparing the actual time used with the time allocated for each task

Desirable Outcome: The project progress is kept on track

• Know your topic well
• Brainstorm some possible questions that may be brought up by the audience and try to work out some possible answers before the presentation
• Clarify the question with the audience if it is unclear (e.g. Do you mean¡K.?
• Think about whether the question is related to the presented topic
• Invite opinions from the audience

Desirable Outcome: Better understanding of the project by the audience