We have transit from rule-based Virtual Assistant with keyword search to leveraging Tongyi Qianwen large language model with Retriever Augmented Generation (RAG) for completion responses, leveraging published content on ITS website and shared document. This upgrade aims to enable Virtual Assistant to carry contextual understanding for staff and student enquiries about IT support and services, thus able to improve the quality of response to their respective ask.
We invite you to explore and take full advantage of the enhanced capabilities of our upgraded Virtual Assistant. We look forward to your valuable feedback to allow us to continue to improve.
If you require further information, please contact the IT HelpCentre (Tel: 2766 5900, WhatsApp/ WeChat: 6577 9669) or reach out to us via the IT Online ServiceDesk.
