IT Services

Campus Network Provisioning Services

Fixed network outlets are installed in all lecture theatres and general teaching rooms to facilitate staff to connect their notebooks to the campus network for teaching, learning and research purposes.

Domain Name Registration Service

Domain Name Registration Service is to facilitate the registration of domain name for publicly accessible IT resources. There are 2 types of domain names in the university: Top level domain is reserved for University-wide IT services (e.g. www.polyu.edu.hk) (.polyu.edu.hk) Second level domain are used by departmental projects/service (..polyu.edu.hk or -.polyu.edu.hk) Hostnames must fulfil the following requirements: Not trademarked or copyrighted terms Not be profane, obscene and inappropriate to the reputation of PolyU, and Not be ambiguous or conflict with other services

Dynamic Host Configuration Protocol (DHCP) Service

Dynamic host configuration protocol (DHCP) is a protocol that provides quick, automatic and central management for the distribution of IP addresses within a network. Our service is to facilitate departmental IT supporting staff to automate the IP address assignment for the IT assets under their purview. Hardcoding the IP addresses on the IT resources is not necessary.

Network Access Services

Fixed network and Wi-Fi services are available in all the lecture theatres, general teaching rooms, the Library, sports centres, canteens and at convenient public areas around campus so that you can connect your mobile devices any time to access the central IT facilities and the Internet. Various virtual private network services are available for University staff and students to access the IT resources on the campus from remote locations. The Network Access Services are composite of the following services: Campus Network Provisioning Services Wi-Fi Services Remote Access Services

Network Infrastructure Support Service for Renovation Project

Departments may renovate their offices to meet new business requirements that align with the university strategies. We provide the following network infrastructure support: Consultancy support service for network infrastructure provision - how fixed network outlets or Wi-Fi access points should be installed in the renovation area to facilitate the operations Provision of fixed network outlets / Wi-Fi access points - procurement and implementation of the network equipment for provisioning fixed network outlets / Wi-Fi service in the renovation area Provision of IP telephony service - installation of IP telephony service at the renovation area

Remote Access Services

Two types of virtual private network (VPN) services are provided to the University community to access IT facilities on campus and on the cloud services provided by the University. Campus Remote Access Service This VPN service facilitates staff, students who assist in departmental projects and other users to access the IT resources on the campus network from remote access in a secure way. There are four kinds of VPN: Staff VPN (for all PolyU staff) Restricted Access VPN (for staff, research assistants or vendors who need to perform server administration work on data centre) Research VPN (for students who help departments carry out research and need to access departmental hosts) CPCE VPN (for CPCE users accessing CPCE services on PolyU campus) Cloud Express II VPN Service Cloud Express II VPN service provides a higher-resilience multiple-entry secure VPN service for staff in Mainland to access cloud services provided by the University such as LEARN@PolyU, irrespective of the telecom carriers of the Internet service provider subscribed by the staff. Remarks: -          Research Postgraduates who are required to conduct research in Mainland China for an extended period may apply for the Cloud Express II VPN service with the endorsement regarding such need from their research supervisor. -        Taught Postgraduates and Undergraduates who are allowed to station in Mainland China and attend PolyU classes remotely may apply for the Cloud Express II VPN service with the endorsement regarding such need from their programme leader.  

Wi-Fi Services

Wi-Fi Access Points are available in all the lecture theatres, general teaching rooms, the Library, sports centres, canteens and at convenient public areas around campus so that staff and students can connect their mobile devices any time to access the central IT facilities and the Internet. Users may connect to the following Wi-Fi services on campus: PolyUWLAN - Wi-Fi access for staff and students on PolyU campus Eduroam - a world-wide joint-universities initiative on mutual wireless access, enabling staff and students of member institutions around the world to have roaming Wi-Fi access while visiting other universities locally or overseas Wi-Fi.HK - a 2-hour Internet access to guests on PolyU campus Details on how to connect to Wi-Fi services please click here.