Prof. SONG Haiyan, Director of Research Centre for Digital Transformation of Tourism (RCDTT), Associate Dean and Chair Professor of School of Hotel and Tourism Management (SHTM), Mr and Mrs Chan Chak Fu Professor in International Tourism, was interviewed by Now News to share his views on how robotics and AI can address manpower shortages and enhance customer experiences in the hotel industry.
Prof. Song said, “Some people think that the development of AI and robotics may replace certain jobs in the hotel industry, and this is indeed true. However, the use of robotics and AI also creates opportunities for new and higher-level jobs. As the hotel and tourism industry evolves in the future, many new business operating models and applications of science and technology will emerge.”
Online coverage:
Now TV - https://polyu.me/3X2DREI (00:15 - 02:08)
Yahoo HK - https://polyu.me/43gMAan
| Research Units | Research Centre for Digital Transformation of Tourism |
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