Prof. Haiyan Song, Director, Prof. Cathy Hsu, Member, and Prof. Bing Pan, Advisor of #RCDTT, have published a review article entitled “How COVID-19 has changed tourists’ behavior”. The article addresses the issue of whether and how the COVID-19 pandemic influenced tourists’ thoughts and behaviors and the extent to which these changes might persist. This study provides a narrative review of the research on tourist behaviors and the psychological impacts of the pandemic. This review delves into three themes: tourists’ decision-making behavior, the psychological impacts of the pandemic on tourists, and tourists’ responses to crisis communication strategies. The research points out that crisis communication strategies across sectors, pandemic-induced uncertainties and risks, and psychological impacts were the predominant influences on tourists’ travel decisions during the pandemic. The study concludes by discussing which changes are likely to be sustained.
Link to the review article: https://www.nature.com/articles/s41562-024-02037-w
Research Units | Research Centre for Digital Transformation of Tourism |
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