At the Maidian (Shanghai) Regional Hotel Development Forum on 31 March 2025, under the theme “Diversity · New Beginnings,” industry experts and leaders discussed digital transformations and new growth engines for the hotel industry. Prof. Dan Wang, Associate Director of Research Centre for Digital Transformation of Tourism (RCDTT) and Mr. Yongbo Zhao, CMO of Yunji Technology, joined the forum.
Mr. Zhao noted that user demand channels have become increasingly centralized. Leveraging smartphones, Yunji Technology introduced “Yuni,” a digital human that allows users to submit requests through familiar interactions. By merging “disembodied” and “embodied” intelligence, Yunji launched the industry’s first scene-specific smart agent—the “Hotel Smart Agent”—to deliver automated services across diverse scenarios, enhancing operational efficiency.
Prof. Wang described combining an AI smart agent with human expertise as forming a “super team” that redefines productivity. She highlighted that China has become a global benchmark for AI in hospitality, with systems like Yunji’s robots and the HDOS system digitalizing service processes and smart management. Such platforms offer a replicable model that can be implemented worldwide.
Mr. Zhao also warned that while AI empowers businesses and individuals, it risks widening social and economic gaps. Nonetheless, Yunji Technology’s scalable approach has already enabled intelligent robotic services in over 30,000 hotels, serving over one million guests daily.
Online coverage: https://www.meadin.com/279575.html
Mr. Zhao noted that user demand channels have become increasingly centralized. Leveraging smartphones, Yunji Technology introduced “Yuni,” a digital human that allows users to submit requests through familiar interactions. By merging “disembodied” and “embodied” intelligence, Yunji launched the industry’s first scene-specific smart agent—the “Hotel Smart Agent”—to deliver automated services across diverse scenarios, enhancing operational efficiency.
Prof. Wang described combining an AI smart agent with human expertise as forming a “super team” that redefines productivity. She highlighted that China has become a global benchmark for AI in hospitality, with systems like Yunji’s robots and the HDOS system digitalizing service processes and smart management. Such platforms offer a replicable model that can be implemented worldwide.
Mr. Zhao also warned that while AI empowers businesses and individuals, it risks widening social and economic gaps. Nonetheless, Yunji Technology’s scalable approach has already enabled intelligent robotic services in over 30,000 hotels, serving over one million guests daily.
Online coverage: https://www.meadin.com/279575.html
| Topics | Research |
|---|---|
| Research Units | Research Centre for Digital Transformation of Tourism |
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