FAQ

Q1. Some courses offer more than one class (for example 3 classes). Is it possible for me to enrol in different classes of the same course for each of my three choices?

No. A student may enrol in up to two classes of a course that offers more than one class.

Q2. I want to apply for a Level II course. What are the entry requirements?

To be eligible to apply for a Level II course, you should have already completed Level I of that course and obtained a certificate either from Student Affairs Office or other institutions.

Q3. After attending the first session of a course, I found that it did not interest me. Is it possible to transfer to another course?

No, you cannot switch courses after confirming your registration (i.e. after paying your enrolment fees).

Q1. I have already paid the enrolment fee by the payment deadline. How do I know if my payment is successful?

It takes a few days for the bank to transfer the payment data to the PolyU system. Please login the POSS system 3-4 working days after you have settled the payment to check your payment status. If the status has been changed from "Allocated" to "Confirmed", it means your payment is successful. 

Q2. I have not paid the enrolment fees by the payment deadline. Will my place still be reserved for me?

Q1. A zero attendance rate will affect my future application for EXCELL courses. What should I do if I cannot attend any sessions after successful registration?

Please write an email to excell.prog@polyu.edu.hk to apply for withdrawal, stating your reason as soon as possible. However, please note that the enrolment fees will not be refunded.

Q2.There has been a change in the EXCELL course schedule after I paid the enrolment fees.  The new schedule clashes with my other plans and I am unable to attend the course. What should I do?

Please write an email to excell.prog@polyu.edu.hk to apply for a withdrawal and a refund. The enrolment fees will be refunded.

Q3. I have paid the enrolment fees. However, I cannot find my name in the roll call list when I attend the first lesson. What should I do?

Please write down your name, student no. and contact phone no. on the sheet provided by the instructor or contact the Student Affairs Office the next day. We will contact you before the second session.

Q4. I have enrolled in two courses with conflicting schedules. What should I do?

You are advised to drop one of them, as zero attendance will seriously affect your enrolment in other EXCELL courses in the future. Please write to excell.prog@polyu.edu.hk to apply for withdrawal before the course starts. There will be NO refund in this situation.

Q5. I have already attended a few sessions, but will not be able to finish the entire course due to a change in my personal schedule. Do I need to apply for course withdrawal?

It is not required for you to apply for course withdrawal but you should inform your instructor and let him/her know the reason. It is important to value the learning opportunity and try to attend as many sessions as possible. Please also note that students who fail to achieve the required attendance rate, and without an acceptable reason, may be suspended from joining other EXCELL courses for a certain period. 

Q6. Will the Student Affairs Office mark me as “present” if I have a valid reason for absence from a session?

No. Only students who physically attend the session will be marked as present. Even with a valid excuse, your attendance record - will reflect your absence if you do not attend the session.

Q1. I have attended 60% or above of the course. When can I get the Certificate of Attendance?

You can download the electronic Certificate of Attendance in the POSS system one month after all EXCELL courses have ended.

Q2. I have attended 60% or above of the course. However, I cannot find my Certificate of Attendance in POSS system for downloading. What should I do?

Please email excell.prog@polyu.edu.hk for assistance.